Client Services Manager

**Be Part of Something Meaningful - Join Our Whānau at BOP**

Take the next step in your leadership journey; at Healthvision, we’re growing, and we’re searching for a motivated Client Services Manager to join our dedicated team.

Are you ready to make a positive impact in Homecare? If you have empathy, energy, and a passion for people, we’d love to hear from you. As our services grow, so does our commitment to the Bay of Plenty community.

**About Healthvision |**Mō** Healthvision**

Healthvision is a leading provider of specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand. We pride ourselves in working closely with our Service Users, families, and Whanau to best understand their holistic needs and provide a comprehensive wraparound service to maximise their independence.

We are a company who is passionate about well-being, working closely with our Service Users, families, and whānau to wrap around the quality care they need to live life the way they want to and to maximise their independence. At Healthvision, we love what we do and are passionate about making a positive difference to the lives of others.

**About the Role | Mō te tūranga**

This role forms part of a committed multidisciplinary team who oversees and coordinates the delivery of services to our Service Users. Our services range from home and personal care support to full nursing care for complex long-term Service Users. This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Tauranga office.

**Key Responsibilities**
- Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
- Recruitment & Retention:_ _Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
- Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
- Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

**About you | Mōu**

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

**Skills & Experience | Ō Pūkenga**
- Proven experience in service management or operations role. There is a strong emphasis placed on building relationships with Service Users and their support workers to ensure positive outcomes.
- Strong leadership experience, interpersonal & influencing skills - effective engagement with individuals, families, whānau, co-workers and other health professionals in the team.
- Resilience and love for problem solving - the work is challenging at times, varied, and hugely rewarding as you are helping to make positive changes in people’s lives.
- Outstanding customer service and communication skills, being able to negotiate competing demands
- Empathetic and a good listener
- Must have the right to work legally and permanently in New Zealand.
- Access to your own car and a Full Driver’s License is a requirement of the role.
- A clean Police Check will be required as part of the recruitment process

**The Benefits of Joining Our Team**
- Full training and a comprehensive induction
- Free Employee Assistance Programme (EAP) services
- A collaborative, inclusive, and supportive workplace with access to ongoing education
- Birthday leave