Operations Manager

POSITION DESCRIPTION

**_This_**_ _**_document_**_ _**_provides_**_ _**_an_**_ _**_indicative_**_ _**_description_**_ _**_of_**_ _**_the_**_ _**_purpose_**_ _**_and_**_ _**_accountabilities_**_ _**_of_**_ _**_the_**_ _**_role_**_ _**_and_**_ _**_specifies competencies required to sustainably attain company objectives._**

**SECTION** **1: Title** **and** **reporting** relationships**

Position title:
Operations Manager

Reports to:
Director

**Location**:
Bay of Plenty

Author:
Approver:
Director

Approval Date:
1/09/2024

**SECTION** **2: Role** **purpose**
- At, **Supreme Cleaning Services NZ Limited **we pride ourselves on delivering exceptional cleaning solutions that go beyond just tidying up spaces. Based in New Zealand, our company is committed to maintaining high standards of cleanliness, safety, and customer satisfaction across a variety of sectors, from commercial offices to healthcare facilities. Our team is driven by a passion for quality and a commitment to creating clean, safe, and healthy environments. We are constantly evolving, adopting new technologies and sustainable practices to provide the best possible service to our clients.**Supreme Cleaning Services’** **Vision**

To become the most reliable Facilities maintenance and cleaning provider while continually diversifying our services to meet the evolving needs of our clients.

**SCS** **Values**

At SCS, we live by our **C.A.R.E** **Values**, and encourage our Team to:
**C** - Community - build strong connections within community and support each other.

**A** - Accountability - take responsibility for our actions and ensure trust in all our dealings.

**R** - Reliability - provide consistent and dependable services.

**E** - Efficiency - strive for operational excellence and maintain high quality standards.

**Position** **purpose**

The Operations Manager is responsible for managing daily operations to ensure efficient and high-quality service delivery while driving business growth. This role focuses on optimizing team performance and processes, building strong client relationships. The position directly supports our vision to be the most reliable cleaning provider and diversify our services.

**Role** **accountabilities**

The **Operations and Business Development** **Manager** **will:
**1.** **Strategically** **lead** **the** **Teams** **by**:

- Leading the team who are responsible for the day-to-day management of the cleanings and auditing to ensure the delivery of professional, efficient and timely services for our clients.
- Ensure adequate training and induction programmes are in place for new staff and for the upskilling of existing staff to develop capability.
- Creating and fostering a strong team environment, including engagement, positive relationships, good communications
- Strategizing and developing short and long-term work plans and ensuring the team is sufficiently deployed
- Developing and contributing to a positive work environment where team members are valued, nurtured, and developed
- Modelling creative problem solving amongst the Team to stimulate, challenge and inspire others to continually pursue problems and devise creative solutions to feed growth and success.

**2.** **Deliver** **effective** **project** **Management/Implementation/Outcomes** **by**:

- Involved in development of the annual budget for the Team with the Director and holding accountability for effectively performing financial activities (keeping to the budget, purchasing, discretionary spending)
- Planning the resources required for smooth operations including staff, time and finances.
- Managing expectations and undertaking negotiations on available resources if required
- Providing feedback to the Customers and teams on any quality related information.

**3.** **Lead** **successful** **partnership** **and** **relationships** **by**:

- Encouraging and bringing positivity, enthusiasm and an element of fun to the workplace
- Acting as a buffer between the customer, supervisors and technicians in time of complaints.
- Assisting the Director in Financial planning and devising a budget then managing the operations to fit within the budget
- Regularly communicating with clients, supervisors and technicians to ensure the continual improvement of the services.

**4.** **Contributing** **to** **the** **Team** **and** **wider** **SCS** **Team** **by**:

- Working alongside other leaders in the wider SCS Team to foster a collaborative and collegial environment as we grow.
- Identifying continual improvements in processes, protocols and practices to improve on service delivery.
- Ensuring a safe work environment by keeping H&S training up to date and identifying and managing hazards
- Managing direct reports’ performance and ensure the team champions the SCS values.
- Championing SCS’s vision, values and behaviours to build a learning environment based on a culture of trust.

**5.** **Ensure** **health** **and** **safety** **and** **general** **co