Client Solutions Specialist

1 week ago

Tauranga, Bay of Plenty, New Zealand The Recruitment Alternative Full time
  • Secure a new career opportunity to commence January 2026
  • Competitive salary plus loads of company benefits including onsite gym, bonuses & more
  • Highly successful company with high values and ethics

About the Role:

Our client is a well-respected NZ owned business, who have been enhancing the quality of people's lives for over 40 years.  They have developed trusted partnerships across multiple markets, including Public and Private Hospitals, Aged Care and Community Care. 

A fantastic opportunity is now available for a confident, energetic person to join the Internal Customer Service Team.  This role plays an integral part in the business operations through the triaging and managing of incoming calls, prioritising customer requests, providing quotations and escalating complex enquiries.  Providing outstanding customer service is at the forefront of this role, with the priority being to ensure a timely resolution for all queries.

What's great about this role:

  • Busy, challenging role with lots of variety
  • Career growth and development opportunities
  • Be part of a dynamic, team-oriented, productive workforce
  • High successful business with an excellent culture

Duties:

  • Take ownership of each enquiry, understanding the customer's needs & actioning effectively
  • Handle high volume inbound and outbound calls
  • Ensure quote requests are actioned with priority
  • Be the internal point of contact for complex enquiries
  • Liaise with production teams regarding product modifications
  • Support the Sales Solutions Specialists and other internal teams
  • Manage key reports, such as overdue orders, warranties & returns
  • Effectively and efficiently resolve customer issues or complaints
  • Ensure all relevant information is entered into the ERP system
  • Consistently deliver high quality work and meet company deadlines

Skills and Experience;

  • Minimum 3 years experience in an internal sales/client solutions role
  • Have a high level of problem solving ability, going the extra mile to ensure customer satisfaction
  • Excellent Computer literacy including MS Office, CRM & ERP systems
  • Be a robust team player, with high energy levels, the ability to multi-task & follow projects through to completion
  • Outstanding communication skills, both written and verbal
  • A passion for working with people and making a difference
  • Self-motivated, enthusiastic "can-do" attitude
  • Professional manner and the ability to utilise your initiative
  • Time management & excellent organizational skills
  • Be someone who prides themselves on being a positive, productive, conducive team member
  • Must have full NZ working rights. This role is NOT suitable to applicants requiring sponsorship.

How to apply

All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today  Please note only candidates that meet our client's selection criteria will be contacted.

JOB ID: LB448/1.0

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