Client Services Manager

Take the next step in your leadership journey; at Healthvision, we are searching for a motivated Client Services Manager to join our dedicated team.

Are you ready to make a positive impact in Homecare? If you have empathy, energy, and a passion for people, we would love to hear from you. As our services grow, so does our commitment to the Bay of Plenty community.

Te Whakahaerenga |The Organisation

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.

We work closely with individuals, their families, and whānau to understand their holistic needs and provide comprehensive, wraparound in-home health services that promote independence and wellbeing.

At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.

Te Mahi | About the Role

This role forms part of a committed multidisciplinary team who oversees and coordinates the delivery of services to our Service Users. Our services range from home and personal care support to full nursing care for complex long-term Service Users. This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Tauranga office.

Key Responsibilities

• Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
• Recruitment & Retention:Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
• Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
• Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

He Momo | About you:

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

We're looking for someone who brings:

• Proven experience in service management or operations role. There is a strong emphasis placed on building relationships with Service Users and their support workers to ensure positive outcomes.
• Strong leadership experience, interpersonal & influencing skills - effective engagement with individuals, families, whānau, co-workers and other health professionals in the team.
• Resilience and love for problem-solving - the work is challenging at times, varied, and hugely rewarding as you are helping to make positive changes in people's lives.
• Outstanding customer service and communication skills, being able to negotiate competing demands
• Empathetic and a good listener
• Must have the right to work legally and permanently in New Zealand.
• Access to your own car and a Full Driver's License is a requirement of the role.
• A clean Police Check will be required as part of the recruitment process

Ki te huanga | Benefits

• Be part of a values-driven organisation making a difference in people's lives.
• Ongoing supervision, support, and professional development
• Access to an Employee Assistance Programme (EAP)
• Birthday Leave
• Opportunity to expand your skill set and advance your career

Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we'd love to hear from you - apply today

*Candidates must have the right to work in NZ to be considered for this role.