Acquisition and Retention Manager
5 days ago
Worker Type: Fixed Term (Fixed Term) Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. No two days are the same. Ko mātou tēnei | This is Us This is an exciting opportunity for an Acquisition and Retention Manager in Customer, Products & Services focusing on the Consumer segment. This role will work closely with colleagues across the business to improve acquisition, retention, and customer experience, including the way leads are developed and managed to drive business performance across all channels. This is a full time, fixed term opportunity ending in November 2026, based in Auckland. Mō te Tūranga | About the Role We sat down with our Head of Acquisition Customer Experience & Retention - Consumer who let us know the following about the role: What are the day to day tasks the person in this role will complete? - Identifying, designing and delivering customer acquisition and retention activities across all consumer products and services. - Collaborating with our product, technology, marketing and partnership banking (Distribution) teams to implement change initiatives and gain frontline engagement. - Actively monitor customer complaints and identify opportunities to improve the end to end customer experience. - Develop insights of customer needs and pain points through analysis and customer research to enable design and delivery of initiatives to improve customer lifecycle management. - Identify, design and deliver propositions in collaboration with BNZ colleagues to improve customer acquisition, entrenchment, and retention. What is the team culture and environment like? We work in a collaborative, caring but high performing team. The team holds a lot of curious minds and customer obsessed colleagues. This allows us to bounce ideas off each other, as well as supporting each other to be successful in our roles. What attributes will this person display in order to be successful in this role? This role would suit someone who is customer obsessed, curious, collaborative, analytical, tenacious, and willing to roll their sleeves up and get stuck in. What skills and attributes will this person have to be successful in this role? - Experience in acquisition and retention and/or customer experience. - Excellent stakeholder engagement and influencing skills - You will be able to work with a range of stakeholders to create collaborative working relationships to drive change. - Commercial acumen - You will understand what drives customer and colleague behaviour and contribute to initiatives to respond to customer needs in order to build a strong and competitive everyday banking portfolio. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand - Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”_ Closing Date: 24 October 2025
-
Marketing Manager
1 day ago
Auckland City, New Zealand First Table Full time**About the opportunity** We’re looking for a senior, hands-on, data-driven marketer to lead First Table’s customer lifecycle across NZ, Australia, and the UK in this newly created role. Reporting to the Chief Marketing Officer, you’ll shape how we activate, retain, and re-engage diners across multiple markets. If you love designing lifecycle...
-
Talent Acquisition Manager
3 days ago
Auckland City, New Zealand AIA Full timeAt AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. The...
-
Business Retention Associate
5 days ago
Wellington City, New Zealand Medical Assurance Society Full timeWe're seeking a Business Retention Associate to join our General Insurance Business Facilitation Team in Wellington. The Business Retention Associate is an important team player role in the GI Business Facilitation Team. This is a general administration role supporting the General Insurance businesses, while providing cover for other members of the team....
-
Customer Retention Manager
1 week ago
Wellington City, New Zealand Rentokil Initial Full timeAbout Us Rentokil Initial provides services that protect people and enhance lives such as pest control, plants and washroom hygiene. Our colleagues are experts in their fields. They are the Rentokil Initial brand and deliver our high-quality services to customers on their premises or in their homes. Rentokil Initial is a member of the FTSE 100 of leading...
-
Revenue Operations Manager
1 week ago
Auckland City, New Zealand Datacom Full timeOur purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and Bolts About the Role The Revenue Operations Manager role is responsible for managing and optimising the revenue operations process, from lead generation to customer...
-
Property Acquisition Manager
1 week ago
Auckland City, New Zealand Connexa Full timeWe are an independent New Zealand mobile towers and passive infrastructure business. We operate a nationwide portfolio of over 2,350 mobile sites and are responsible for building and densifying our network of mobile towers across New Zealand to enable 5G and future mobile technology rollouts. Our principal customers are Spark and 2degrees and other wireless...
-
Retention Specialist
7 days ago
Auckland CBD, New Zealand Generate Investment Holdings Limited Full time NZ$60,000 - NZ$90,000 per yearAbout UsWe are a proudly New Zealand-owned and operated KiwiSaver and wealth manager. We were founded on the belief that all Kiwis should have access to simple, easy-to-understand financial advice and socially responsible investments that deliver long-term profitability. Ultimately, we exist to educate, empower, and advise Kiwis, to help them achieve...
-
Head of Acquisition Experience
7 days ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...
-
Talent Acquisition Advisor
1 week ago
Auckland City, New Zealand Beca Full time**Group Talent Acquisition Advisor** We are seeking two Talent Acquisition Advisors to join our Auckland team on a six-month fixed-term contract. These roles will support our busy and dynamic Talent Acquisition function during a peak delivery period, helping us maintain exceptional service across the business while contributing to key team initiatives. If...
-
Senior Property Acquisition Manager
4 weeks ago
Auckland, New Zealand Waka Kotahi NZ Transport Agency Full timeSenior Property Acquisition Manager page is loaded## Senior Property Acquisition Managerlocations: Aucklandtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 24, 2025 (12 days left to apply)job requisition id: JR-0000011581* Be part of a forward thinking, collaborative team* Broaden your experience and further develop your...