Change Management Program Lead

**Req ID**: 75785
**Department**: NZ Strategic Execution Delivery & Change
**Division**: New Zealand
**Location**: Auckland or Wellington
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Change Management Program Lead in ANZ’s Delivery & Change Centre of Excellence, you’ll play a critical role in ensuring that the people and organisational approach to critical programs of work are effectively scoped, planned, delivered and embedded. You will be responsible for driving across the program to meet long-term business objectives while landing change safely and sustainably for our people and customers. Your ability to remove blockers, thrive in ambiguity and influence at senior levels will be instrumental in this role.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: Auckland or Wellington
**Role Type**: 12 Month Secondment/Fixed Term Contract, Fulltime
Ka aha tō rā e kite ai? - What will your day look like
**As a Change Management Program Lead, you will**:
Provide expert advice on magnitude, complexity and materiality of people-related change to inform the delivery model and the change approach
Drive a highly effective change management plan and approach, stakeholder engagement, change champion community, organisation design, change readiness, delivery and embedding of changes across the program through in-depth consultation
Collaborate broadly with key stakeholder across the business to align and drive integrated approaches and ways of working, and partner with the business to support Program delivery readiness
Support the definition and implementation of the organisation design that will be conducive to the success of the program, driving alignment and clarity across ANZ Divisions on the program’s change vision through a compelling narrative
Define the transformation journey and create clarity around what how this will impact people, identification of key people readiness enablers, support tooling and upskilling of impacted stakeholders to help them navigate through the change
Actively identifying potential change risks, issues or anticipated points of misalignment, and develop bespoke team / business plans to mitigate or drive actions to support effective delivery
Track progress of the adoption and embedment of release activities, and support course correction, including post launch trouble shooting, in collaboration with the delivery team as required
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Expert level experience in Change Management principles, methods, processes, techniques and industry best practice including pragmatic change management approaches that deliver successful and desired change outcomes for large scale transformations
Previous experience leading large and complex organization change programs in a banking or financial services environment supporting people and workforce transformation
Significant stakeholder management experience with an ability to engage in expert consultancy, influence senior business leaders and engage wide audiences
Deep transformation and change management experience, including experience leading behavioral change experience in large scale transformations and supporting change strategy and tactical planning
Proven leadership capabilities, experience leading large scale complex changes, leading through ambiguity, fostering innovation and creating a compelling vision that inspires collaborators
Experience successfully leading customer and frontline impacting change initiatives while leading high performing change teams to deliver quality business outcomes
Strong understanding of Business credit lending would be highly advantageous
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to w