Change Management Program Lead

**Req ID**: 75784
**Department**: NZ Strategic Execution Delivery & Change
**Division**: New Zealand
**Location**: Auckland or Wellington
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
ANZ New Zealand has embarked on a multi-year programme of work to fundamentally transform our business. Called “Ngā Tapuwae o ANZ” (“The footsteps of ANZ”) this programme will change our core technology, processes and ways of working. It will enable:
More convenient and personalised experiences for our customers
A high performance, customer-centric culture for our people
Modular, flexible and industry leading technology; and
Simplified and intuitive business processes.
Unparalleled in terms of ambition, scale and complexity for ANZ New Zealand, the programme will bring together a highly capable, multi-disciplinary team of experts from across the bank to drive this change.
**Role Location**: Auckland or Wellington
**Role Type**: Permanent, Fulltime
Ka aha tō rā e kite ai? - What will your day look like
As a Change Management Program Lead in ANZ’s Delivery & Change Centre of Excellence, you’ll play a critical role in ensuring the work around Ngā Tapuwae is delivered effectively for our people. This is a fast-moving program with many complexities requiring you to leverage your deep strategic change and program management experience to support successful program delivery and embedment. Your ability to remove blockers, thrive in ambiguity and influence at senior levels will be instrumental as a member of the Ngā Tapuwae leadership team.
**Other key responsibilities of this role will include**:
Provide expert advice on magnitude, complexity and materiality of people-related change to inform the delivery model and the change approach
Drive a highly effective change management plan and approach, stakeholder engagement, change champion community, organisation design, change readiness, delivery and embedding of changes across the program through in-depth consultation
Collaborate broadly with key stakeholder across the business to align and drive integrated approaches and ways of working, and partner with the business to support Program delivery readiness
Drive alignment and clarity across ANZ Divisions on the program’s change vision through a compelling narrative
Develop strategic and stakeholder communications which will resonate and have impact, working collaboratively with the program leadership team and bank stakeholders
Support the movement towards agile ways or working across the bank, clearly defining the impacts on teams across the bank but also showing what good looks like as supporting stakeholders to make this change at pace
Define the transformation journey and create clarity around what how this will impact people, identification of key people readiness enablers, metrics and benefits realisation, support tooling and upskilling of impacted stakeholders to help them navigate through the change
Play an active role on the Program Leadership team, representing the change management and wider people agenda in all leadership discussions and decision making
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Expert level experience in Change Management principles, methods, processes, techniques and industry best practice including agile change management approaches that deliver successful and desired change outcomes for large scale transformations (15+ years)
Previous experience leading large and complex organization change programs in a banking or financial services environment supporting people and workforce transformation
Significant stakeholder management experience with an ability to engage in expert consultancy, influence senior business leaders and engage wide audiences
Deep transformation and change management experience, including experience leading behavioral change experience in large scale transformations and supporting change strategy and tactical planning.
Experience in developing a single view of organisation-wide change load and approaches to address the volume of change by effectively managing and sequencing effort across the change portfolio.
Proven leadership capabilities and influence at a senior level, experience leading large scale complex changes, leading through ambiguity, fostering innovation and creating a compelling vision that inspires collaborators
Experience successfully leading customer and frontline impacting change initiatives while leading high performing change teams to deliver quality business outcomes
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love