Digital Operations Specialist

1 week ago

North Shore City Auckland, New Zealand Mitre 10 Full time

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

We have an exciting new opportunity available to join our Albany based Support Centre as a **Digital Operations Specialist.**

As part of our Customer Digital Experience team, you will be responsible for the delivery of the operational support of the digital customer experience products. This Includes the support and running of all elements of our websites (retail and trade) and digital products within the physical store experience.

You’ll be collaborating directly with customers, support centre teams & store team members to provide exception operational support. Including informing the development backlog for the product delivery teams

**Reporting to the Digital Operations Manager, your key functions will include**:

- Assist, with other Digital Operations Specialists, in the delivery of day-to-day operations of all digital experience products, which encompass, among other things:

- Retail and Trade websites including features such as onboarding.
- Digital experiences within physical stores, such as DesignHub.
- Run effective change management and assist with the introduction of new omnichannel digital experiences such as wayfinding.
- Capture insight to assist in shaping the product roadmap for all digital experience products.
- Collaborate with internal and external stakeholders to ensure that digital customer experiences align with and meet customer expectations.

**To be successful in this role you will have**:

- Experience in the operational running and support of digital experiences/products.
- Technological competence and ability to translate customer/team member insight into actional development items.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Customer focused, commercially astute and technology enabled.

We are a team moving forward and that is a result of our motivated, skilled team members. There is an attractive remuneration package for this role, generous staff buying privileges, life insurance, discounted medical insurance, birthday day off, flexible working and more.

If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you. Please provide your CV, including your remuneration expectations, via this website.

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