Design Lead, Sector Digital Channels, Data and

Join Health New Zealand - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

This is a critical role for our Design Practice - which champions the needs of health consumers and whānau. It does this by utilising human-centred design to recommend solutions that deliver an equitable, efficient and best possible consumer experience across our available service channels. The Design Practice sits within the Design and Channels group, part of our Sector Digital Channels team.

Design and Channels are responsible for the design and delivery of our consumer facing digital products used by millions in Aotearoa. We aspire to create products that are accessible to the broadest consumer audience and that our services are consistent across the channels we provide to support equitable access.

Our Sector Digital Channels team are working to expand and improve the digital health landscape in Aotearoa. We are the digital transformation partners enabling modern technology solutions that improve the people and whānau experience through equitable access to varying models of care.

We are the change agent for national programmes and work with our customers and partners to enable equitable access through both digital self-service and assisted channels and to reduce pressure on the workforce through automation and integration. We are product focused and leverage modern platforms, technologies, and ways of working to deliver quality, sustainable and cost-effective products and services.

We take pride in leading change that will provide equitable digital solutions for the health of Aotearoa.

**Mōu | About you**

You will also be proactive and pragmatic and thrive at working with key stakeholders to identify solutions to problems which maximise team efficiency. You will be action oriented and energised by the opportunity to problem solve and present solutions that meet the needs of all, within a complex, dynamic environment. A team player you will work collaboratively to gain and maintain trust with your peers to create solutions which deliver the optimal balance of business and consumer needs. You will effectively manage your own work responsibilities, to identify work / project requirements, to contribute to business plans, to plan, prioritise and organise work to deliver on key objectives across the breadth of the role.

**Ngā pūkenga me ngā wheako | Skills and experience**
- **Design **-** **demonstrates an excellent understanding of the fundamentals of human-centred design and how it is used to create business and customer value.
- **Communication & relationship effectiveness **- demonstrates effective communication and interpersonal skills, including the ability to write and present in a clear, persuasive, and impactful way, to influence others to embrace change, and to develop, unify and maintain strong internal and external relationships essential for achieving sustainable outcomes.
- **Dealing with ambiguity **- can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty.
- **Continuous improvement** - Demonstrates an openness to the views of others, and an ability to model an agile_ _approach that creates a culture where individuals at all levels bring their ideas and issues for constructive debate and finding improved ways forward.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth.

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Health New Zealand - Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Health New Zealand - Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are worki