Manager Self Service Channels, Data

**Location**: Flexible, anywhere in NZ

**Service**: Data & Digital

**Contract**: Permanent, full time
- Be part of the national transformation in health
- Opportunity to thrive in a fast-paced and dynamic environment
- Flexible working fully supported to balance your work and lifestyle

Join our Data & Digital team and be a member of our Design leadership team.
Ko wai mātou | Our Organisation
It's not very often something happens that's big; like, really big. Big to the point that it will touch the lives of every single person in the motu. That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is about to change in a big way.
Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau. Te Whatu Ora is ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. Join us in this mahi...
Te whiwhinga mahi | The Opportunity
This role will be fundamental in identifying, prioritising, and delivering digital customer facing products and services to support the Te Whatu Ora in realising its strategic objectives.
It will be responsible for defining future customer facing services for Te Whatu Ora and in ensuring these are designed to meet the needs of all health system customers.
As a member of the Data & Digital team, you will be part of our Design leadership team who have the collective accountability for maintaining and enhancing technology services, as well as implementing and supporting Te Whatu Ora priorities. You will work closely with the other members of the leadership team to ensure that the technology services we provide meet the needs of the organisation, be a part of the decision-making and planning process for the team and contribute to the overall strategy and direction of the technology services provided by Te Whatu Ora.
You will be responsible for the implementation and management of self-service channels within the Te Whatu Ora Technology landscape, including ensuring the channels are easily accessible and delivering value. Working at a leadership level to ensure the self-service channels practice is well understood and adhered to, you will also be responsible for leading a team and coordinating with vendors to maintain consistent practices, and leading the practice with a focus on both technical expertise and people management.
The role will report into the Senior Manager Design, within the Sector Digital Channels function of Data and Digital.
Mōu | About you
You will be passionate about delivering the best possible experience for customers. You will thrive in a fluid environment and in dealing with ambuiguity. Adept at navigating complexity, you will inspire your team to deliver digital solutions that achieve the aspirations of the organisation.
As an experienced digital leader, you will have a strong understanding of the technology landscape and be able to bring new ideas and best practices to the team. You will have the ability to lead and motivate a team of professionals, build and maintain strong relationships with stakeholders and bring along your strong communication and problem-solving skills.

**Ngā pūkenga me ngā wheako | Skills and experience**:

- A relevant graduate and/or post-graduate qualification
- Seasoned experience in a similar role
- Experience in an digital leadership role with a background in ICT management including working with internal and external stakeholders
- Significant experience in platform ownership, eCommerce and managing and growing digital self-service capability
- Proven experience in creating self-service strategies to drive adoption and engagement
- Comfortability in leading projects and cross-functional and virtual team, as well as have experience of managing development teams
- Experience working with UI and UX teams
- Passion about new technology and latest trends
- Experience in working on customer journeys to create, analyse and optimise
- Demonstrated ability to motivate and encourage teams in an environment of change, financial prudence and an increasing level of digital maturity across the organisation
- Proven relationship building skills and well-developed communication skills.
- Proven ability in managing suppliers and vendors.
- Strong financial management of operational budgets
- Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as. priority service outages.
- Demonstrated ability to work under tight timeframes and manage competing priorities while remaining resilient under pressure.

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