Front Office Duty Manager

**About The Role - Te mahi**

We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

At Sudima Hotels, we ensure our guests make the most of their day. We have one passion, you We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day interactions, however great or small.

Based at Sudima Auckland Airport, this role is permanent full-time with a guaranteed minimum of 40 hours per week. The pay rate is $29.66 per hour.

**Key Responsibilities**:

- Manage Front Office Operations including rostering.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Obtain maximum occupancy and average rate.
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
- Valet parking.
- Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
- Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
- Ensure team members have up-to-date knowledge of all room categories and amenities.
- Ensure staffing levels cover business demands.
- Train and develop the Front Office team.
- Ensure communication meetings are conducted and post-meeting minutes are generated.
- Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
- Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 - New Zealand Legislation.
- Comply with the terms and conditions of the premises liquor and gaming licence/s
- Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol 2012 and the company's liquor licence

**Requirements**:

- NZQF Diploma (ANZSCO Skill Level 2).
- OR At least three years of relevant experience may substitute for the qualification.
- You will need a current General Managers Certificate.
- Ability to remain calm under pressure, willing to go the extra mile.
- Outstanding communication and customer service skills, with good attention to detail.
- Confident, well-motivated, enthusiastic and determined.
- Flexible and adaptable in approach.
- Work to a high standard
- Approachable and flexible & a team player
- Committed to continuing professional development
- Flexibility to work outside normal hours as required. (Which may include early morning starts, late finishes, weekends and public holidays).
- Can work on a rotating roster.

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Free carparking
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.