Front Office Duty Manager

About The Role - Te mahi

We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

At Sudima Hotels, we ensure our guests make the most of their day. We have one passion, you We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day interactions, however great or small.

Based at Sudima Auckland Airport, this role is permanent full-time with a guaranteed minimum of 40 hours per week. accompanied by a competitive salary from $60, ,000 per annum.

Key Responsibilities:

• Manage Front Office Operations including rostering.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Obtain maximum occupancy and average rate.
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
• Valet parking.
• Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
• Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
• Ensure team members have up-to-date knowledge of all room categories and amenities.
• Ensure staffing levels cover business demands.
• Train and develop the Front Office team.
• Ensure communication meetings are conducted and post-meeting minutes are generated.
• Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
• Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act New Zealand Legislation.
• Comply with the terms and conditions of the premises liquor and gaming licence/s
• Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol 2012 and the company's liquor licence

Requirements

• NZQF Diploma (ANZSCO Skill Level 2).
• OR At least three years of relevant experience may substitute for the qualification.
• You will need a current General Managers Certificate.
• Ability to remain calm under pressure, willing to go the extra mile.
• Outstanding communication and customer service skills, with good attention to detail.
• Confident, well-motivated, enthusiastic and determined.
• Flexible and adaptable in approach.
• Work to a high standard
• Approachable and flexible & a team player
• Committed to continuing professional development
• Flexibility to work outside normal hours as required. (Which may include early morning starts, late finishes, weekends and public holidays).
• Can work on a rotating roster.

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too

• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Free carparking
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Life insurance cover after successful probation period

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.   As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we're looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office or email our Talent Acquisition Team at We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing