Room Division Manager

2 days ago

Wellington City, New Zealand Ramada Suites Wellington Full time

Marsden Hotel Group is looking for a Room Division Manager to lead the front office and housekeeping team and deliver an excellent guest experience for their two hotels Ramada Suites Wellington and Microtel by Wyndham Wellington. We are seeking a live-in Room Division Manager to carry out the day-to-day management and operation mainly of the Ramada Suites Wellington.

**The Role (In Brief)**:
Reception duties including check-in and check-out of guests with professional manners and customer services.
Managing groups bookings and group arrival and invoicing.
Managing housekeeping team for both properties
Lead the Ramada Front Office and Housekeeping teams in day-to-day operations.
Develop and train our team and help them reach their potential.
Minor maintenance duties and arrange major maintenance with contractors.
Help Cluster Hotel Manager in managing residential apartments which includes landlord and tenant management, maintaining and growing a property portfolio, Letting, property inspections, and maintenance.
Build and maintain a departmental budget and ensure the department is cost-effective.
Ensure standards for Guest service and Rooms are maintained and always met.
Work with and manage online booking platforms.
Help move the company forward with sustainability and environmental initiatives.
Maintain Qualmark ratings and Wyndham quality standard.
Understand and upkeep security, Health & Safety, and other compliances.
Understand and maintain housekeeping standards, check, order, and manage the hotel's consumable stocks.
Understand and manage PMS (reservation software), and channel manager to optimize the profit.
Honest and efficacious communication with the management regularly.
Respond to any after-hours emergency and assist with any guest request.
Assist & support Microtel team whenever it is required.
Must have the flexibility to work shifts including weekends.
5 full days and 2 days break a week.

**About You**:
Strong leadership and excellent organizational skills to ensure the smooth running of the hotel.
A sound knowledge of Hotel Standard Operating Procedures for the Front Office & Housekeeping departments
Well-developed communication, interpersonal, and problem-solving skills
IT savvy with proficiency in a PMS, be it Opera or Opera Cloud
The proven ability to supervise, train and motivate a team.
The ability to multi-task and manage rosters, policies, and procedures.
Self-motivation along with detail focus and a genuine passion for customer service and hospitality

**Benefits & Perks**:
Competitive salary
On-site one-bedroom apartment
Onsite secured parking
Amenities package - power, water, gas, wifi

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Evening shift
- On call
- Public holidays
- Weekend availability

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Office: 4 years (preferred)

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