Customer Service Team Leader

1 week ago

Rotorua, New Zealand Ngāi Tahu Tourism Full time

Permanent - Full-time Rotorua Mō tātou, ā, mō kā uri ā muri ake nei - for us and our children after us. Kia ora Do you have a passion for conservation and animal welfare? Ngāi Tahu Tourism is one of the largest tourism operators in Aotearoa and we are currently seeking a Customer Service Team Leader to join our dedicated kiwi team at the National Kiwi Hatchery. The National Kiwi Hatchery is the largest and most successful hatchery in NZ - having hatched over 2,500 kiwi chicks since 1995, with an average hatch success of 95%. We also play an important part in helping with kiwi research and are a centre of excellence for juvenile kiwi training and scientific data collation. The National Kiwi Hatchery is open to manuhiri (visitors) allowing us to advocate kiwi conservation, which is the focus of this role. We take great pride in warmly welcoming manuhiri to our experiences. Manaakitaka (hospitality) is one of the core values that drives the way we do business. As hosts, we care for our customers and our team as our own whānau. **A little bit about you** We are seeking an individual who: - Has previous experience in a similar role leading a small team - Has a passion for conservation and conversation - Min 2 years+ experience within a busy tourism operation in NZ - Enjoys participating and collaborating with other team members - Keeps cool under pressure and is able to respond to a rapidly changing environment - Has the ability and willingness to work shifts on weekdays, weekends and public holidays Anything could happen in a day - and we need someone who isn't afraid of a long and varied to-do list If "Kia ora and welcome to the National Kiwi Hatchery" rolls off your tongue, get in touch The successful applicant will have an affinity for the needs and aspirations of our whānau, Ngāi Tahu Whānui. Alongside this, they will have an understanding of, or an eagerness to learn and engage with our Ngāi Tahu values and te reo Māori. The National Kiwi Hatchery is a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe. You must be legally entitled to work in New Zealand. Looking to find out a little bit more about us? Our purpose is to make the connection - with our customers, through our people, to our place and to Ngāi Tahu. Job Details - Reference # 31716- Business areas National Kiwi Hatchery- Posted on Wednesday 06 Nov 2024- Closes on 20 Nov 2024 12:00- Expertise Conservation and Animals, Conservation, Parks and Wildlife, Hospitality & Tourism- Work type(s) Full-time, Permanent

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