Customer Service Team Lead with Marketing

2 days ago

Rotorua, New Zealand PeopleHQ Full time

**Exciting new opportunity, mix of team leadership and marketing work**:

- ** Take the next step in your career, lead by example whilst working alongside your team**:

- ** Experience variety and fun. At Motion, everyone is happy**

Motion Entertainment is the best and largest all weather indoor entertainment centre in New Zealand. At Motion, they are all about the fun factor, providing a variety of family fun activities, conference facilities and great food and coffee. Driving the customer service experience provided to visitors as well as providing marketing support, this is the ultimate all-in-one role within an exciting business.

**About the role**
Combining a mix of team leadership and marketing work, this new role of approximately 35-40 hours per week will allow you to make use of your team leadership skills, as well as keep your passion for social media marketing alive.

There is the requirement to work on the fun alongside your team, with evening and weekend work required. It is envisaged the team leadership hours and days of work will be Sunday from 9am - 4pm and Mondays from 4pm - 10pm. There is some flexibility around when the marketing hours are worked throughout the remainder of the week.

**Key duties of the role include**:

- Shift management, work alongside and lead your team by providing direction, feedback, training and support
- Champion a customer focussed experience for all visitors, troubleshooting any issues whilst on shift
- Work collaboratively alongside the Marketing Manager to create and implement new and exciting strategies and marketing campaigns
- Be a Brand Ambassador for Motion Entertainment, attending offsite promotional events as directed
- Management of photo and video library, marketing reporting and analytics
- Exceptional customer service skills, championing a strong customer first attitude
- Team management, mentoring, training, and onboarding experience
- Ability to resolve complaints efficiently and effectively and manage issues proactively
- Shift management experience, leading by example and providing on-going support to team
- Health and safety knowledge and experience, ensuring all company policy and procedures are followed
- A minimum of six months team leadership experience and 12 months in a customer facing role
- Computer savvy, good working knowledge of Google Drive, Photoshop, Canva and video editing suite
- High attention to detail, with excellent written and oral communication skills
- Previous marketing experience is desirable
- First Aid Certificate and LCQ Certificate are desirable but not essential

Motion Entertainment gets busy, so having the ability to work under pressure, show initiative, be creative and lead and manage a team to deliver a seamless experience is key to being successful in this role.

**Why Motion Entertainment?**
In return, our client can offer you a positive and supportive working environment, in arguably the most fun environment where customers are happy. A competitive remuneration is offered based on experience.

**RECRUITMENT INFORMATION**
Only applicants who are legally entitled to work in New Zealand (no visa restrictions) and currently reside in New Zealand will be considered for this advertised position.

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