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Store Manager

2 weeks ago

Hamilton, New Zealand H&M Full time

Company Description
- Make your mark within a leading global fashion company
- H&M is a place where you can express your full self & feel like you truly belong
- Fun, collaborative and inclusive team environment

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

**Be yourself & more at H&M**

**Job Description**:
As a Store Manager at H&M, you are responsible for achieving the Sales and Profit goals in your store by creating a plan to deliver a great customer experience. You know the importance of listening to your team's ideas and supporting them to develop their skills. When you're not on the floor, you actively contribute to the success of your team and store by developing strategic sales strategies.

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.

**As a Store Manager at H&M you**:

- Lead by example to deliver exceptional customer service and create a memorable experience for our customers
- Regularly analyze and follow up your store’s sales & profit KPIs and take actions accordingly to maximize results
- Manage the recruitment, training, development and succession planning for your store
- Together with your Leadership Team, you ensure scheduling increases conversion within the frame of the hours plan
- You prioritise and take actions in your store that have a clear impact on sales in line with your Area Team
- You strengthen our company culture by promoting feedback in our daily work and coach your team As a Store Manager at H&M, you are responsible for achieving the Sales and Profit goals in your store by creating a plan to deliver a great customer experience. You know the importance of listening to your team's ideas and supporting them to develop their skills. When you're not on the floor, you actively contribute to the success of your team and store by developing strategic sales strategies.

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.

**As a Store Manager at H&M you**:

- Lead by example to deliver exceptional customer service and create a memorable experience for our customers
- Regularly analyze and follow up your store’s sales & profit KPIs and take actions accordingly to maximize results
- Manage the recruitment, training, development and succession planning for your store
- Together with your Leadership Team, you ensure scheduling increases conversion within the frame of the hours plan
- You prioritise and take actions in your store that have a clear impact on sales in line with your Area Team
- You strengthen our company culture by promoting feedback in our daily work and coach your team

**Qualifications**:
**About you**:

- Customer centric approach with proven results creating a great customer experience
- Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business
- Commercial mindset with the ability to analyze figures and formulate plans to maximize sales
- The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team
- Excellent interpersonal skills and ability to communicate clearly to all team members
- Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development

Additional Information
**Why work for us**
- A structured and hands-on induction program with regular feedback
- Receive 25% off H&M and other H&M Group brands both in store and online
- Continuous learning and development opportunities within a global business
- Wellbeing support - Access to our 24/7 EAP provider for both you and close family members and much more
- Up to 26 weeks paid parental leave for eligible team members
- Eligible team members, receive extra annual leave based on length of service
- Dress to your personality, all day, every day