Store Manager

1 week ago

Hamilton, New Zealand VICKY TECH LIMITED Full time

Store Manager wanted

**Company Overview**:
**Vicky Tech Ltd** (operating as Tech Tunnel) has been a trusted provider of mobile phones, peripheral products, and innovative hardware and software solutions since 2017. Collaborating with industry leaders like Spark, Noel Leeming, and Raytech, Vicky Tech has become a significant player in New Zealand’s tech industry, earning a reputation for quality service and customer satisfaction. With our happy customers, we are committed to offering top-notch technology solutions and customer experiences.

**Position Summary**:
As a **Store Manager**, you will play a pivotal role in driving the success of Vicky Tech's retail operations. You will be responsible for overseeing daily store activities, managing a motivated sales team, maintaining operational excellence, and achieving sales and profit targets. This role requires a dynamic and results-driven professional with strong leadership, organizational, and customer service skills.

**Key Responsibilities**:

- Oversee the store’s day-to-day operations, ensuring smooth and efficient management while maintaining compliance with company policies, health and safety regulations, and legal requirements.
- Maintain inventory accuracy by managing stock levels, including ordering, receiving, and storage, to ensure optimal availability of products.
- Drive sales performance by achieving and exceeding revenue and profitability targets through effective strategies and market analysis.
- Monitor sales trends, analyze market demand, and develop innovative strategies to boost store performance, increase foot traffic, and enhance customer engagement.
- Ensure excellent customer service standards by addressing and resolving concerns promptly while building long-term relationships through tailored solutions and expert advice.
- Promote Vicky Tech’s products and services, including hardware, software, and peripheral products, to enhance customer satisfaction and loyalty.
- Recruit, train, and mentor store staff to build a high-performing, customer-focused team, providing regular feedback and identifying areas for improvement.
- Lead by example to motivate the team and foster a positive work environment that supports individual and collective goals.

**Qualifications and Skills Required**:

- **Education**: At least a diploma or certificate qualification in business management, retail management, or a related field.
- **Experience**:

- Preferable that you have 2-3 years of experience in retail management or a similar role, but is it not essential if you can demonstrate your ability and obtain a relevant qualification. However, if you do not have the above required qualification, you must have at least one year work experience in retail industry before.
- Experience in the technology or telecommunications sector is highly advantageous.
- **Skills**:

- Strong leadership and people management skills.
- Proven ability to meet sales targets and manage budgets.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using POS systems and Microsoft Office Suite.

Great working attitude, you are required yo work 40 hour per week, and sometimes you may required to work during weekend.
- **Attributes**:

- Customer-centric mindset with a focus on delivering quality service.
- Ability to work in a fast-paced and dynamic environment.
- High level of integrity and professionalism.

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