Operations Coordinator

2 weeks ago

Mount Wellington, New Zealand Carpet Court Full time

Develop your skills and progress within the company
- Ownership of the role - make it your own
- Great location in Mt Wellington

With a strong brand and even stronger products (you remember that Rhino living on our carpet) we pride ourselves on delivering the best results to our customers and celebrating our success. We’re constantly developing new product and marketing strategies to keep us ahead of the game and in line with the latest industry trends and technology. At Carpet Court, we are proud to be New Zealand’s flooring leader - supplying Kiwi’s across the country with the best products, advice and service (not to mention having a pretty awesome Rhino for our mascot). We work hard to stay above the market in design trends, product innovation and outstanding customer service, and we love to celebrate this success across our teams.

Your job as Warehouse and Operations Coordinator is to act as support to the team through management of our in-store warehouse, and spearheading all areas of Operations. Taking responsibility for the warehouse daily activities and working as an operations guru, you'll pride yourself on your work ethic and will thrive in a fast-paced, high volume environment.

We need a driven and well organised individual to provide Operations Support to our focused and supportive Mt. Wellington team. You will have strong customer service skills and preferably a background in logistics, from planning to delivery. This position is Monday to Friday, 7.30am - 4.00pm with occasional Saturdays, and perfect for someone who is detail oriented and results driven. Liaising with internal team members, installers and suppliers, no two days are the same in this fast-paced role.

**Key Responsibilities**:

- Follow up all customer orders
- Maintain customer support, incoming and outgoing calls
- Track product with our Inventory Management System
- Field customer feedback and resolve or escalate customer complaints
- Ensure Health & Safety is complied with at all times
- Work to installation deadlines
- Mange scheduling set up for installations
- Work within our internal database (previous CRM experience desired)
- Showroom support on occasion as required

**Key Requirements**:

- Excellent time management and organisation abilities
- Forklift License is highly beneficial. Although if you don't have one we will support you to get your license.
- Strong interpersonal and relationship building skills
- Previous industry or scheduling experience is a bonus
- Conflict resolution and problem solving ability
- Resilience and a positive attitude
- Strong administrative skills
- Intermediate level Microsoft Office skills

If you are a tech-savvy quick thinker who loves to succeed then this could be the job for you You will be joining a small team that works closely together and has a great support network to provide the best results internally and externally.

We offer a good starting salary, training and other benefits like a day off on your birthday We also offer multiple career paths across the business into areas like team management, product sales, logistics, business analysis, and of course, flooring installation.

Applicants for this position must have NZ residency or a valid NZ work visa.

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