Service Station Assistant Manager

**Purpose of role**:
**To successfully lead the Service Station and Convenience Store Team so they maximise the sales of fuel and retail products in a professional manner that is profitable for the company and delivers the required level of customer satisfaction.**

**Knowledge/skills/requirements**:

- ** Have at least 1 year experience retail industry and retail sales**
- ** Have a good understanding of the Employment Relations Act, Health and Safety at Work Act and Consumer Guarantees Act, as well understanding of the HSNO requirements of the service station and convenience store industry**
- ** Have good knowledge of service station products such as petrol, oil, LPG and other goods**
- ** Have excellent computer skills and the ability to understand and use computerised systems, including point of sale systems**
- ** Be skilled in staff management and recruitment, and capable of assessing current and future staff training needs. Have the ability to lead others**
- ** Be a strong team player**
- ** Have strong customer service skills and relationship building skills**
- ** Have strong analytical and problem solving skills**
- ** Be an effective decision-maker**
- ** Have strong prioritising and time management skills, be highly organised with an ability to efficiently prioritise and handle multiple priorities**
- ** Have excellent written verbal communication, and listening skills**
- ** Must be available to work public holidays.**

**Duties/accountabilities**:

- ** Supervise forecourt and convenience store staff including**:

- ** Ensuring all staff are ready for work at the commencement of their shift**
- ** Setting their weekly rosters**
- ** Assigning and monitoring forecourt and convenience store functions**
- ** Recruiting and selecting staff**
- ** Orienting and training employees including providing on-the-job and other training opportunities as required**
- ** Supervising staff**
- ** Evaluating staff performance**
- ** Reconcile daily all monies, credit card transactions, cheques, till tapes, EFTPOS tapes, gift vouchers, gift cards, workshop jobs and any other invoices**
- ** Handle any customer complaints with courtesy**
- ** Maintain stock by carrying out regular stock-takes and inventory checks as per company procedures.**
- ** Maintain and order stock at appropriate levels to ensure stock efficiency and customer satisfaction**
- ** Follow company procedures in relation to recovering drive-offs and unable to pays**
- ** Prepare the site for opening as per company requirements**
- ** Our opening Hours are 5am to 8pm (Monday To Sunday)**
- ** Manage workplace health and safety including**:

- ** Ensuring all company health and safety policies and procedures are up-to-date and are being adhered to by all workers**
- ** Adhere to all health, safety and security procedures established on site**
- ** Wear all personal safety clothing and use all protective safety equipment provided as required, acting as a example to all staff**
- ** Report and investigate all accidents, injuries and incidents as per company health and safety policies and procedures**
- ** Take appropriate action to rectify any equipment or conditions that are damaged, require maintenance or are dangerous as per company policies and procedures**
- ** Willingly undertake all training required by the company and attend training courses as directed and keep up to date with relevant information as directed**
- ** Undertake any other duties other than already listed, as may be directed by your manager or their nominee**
- ** Always recognise that you are a representative of the company and act in a responsible manner which reflects your representative role.