Donor Relations Officer

Company Description
**Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

The prime focus of Alumni Relations and Development is to nurture mutually beneficial relationships with alumni, donors, and friends who share our vision for the future of the University and its contribution to the betterment of humankind.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

We are seeking a **Donor Relations Officer - Administration** to work with us in Auckland’s CBD. This is an administrative role that could suit a proactive coordinator, admin, or planner, who also enjoys writing engaging messages and content.

In this role, you will be supported by your manager as you implement, and coordinate donor relations and stewardship activities within our Alumni Relations Development Office (ARD) to thank donors, inform them about the impact of their support, deliver donor engagement events and recognise their giving.

The primary purpose of this role will be to coordinate a comprehensive prize and scholarship stewardship programme for donors that enhances and grows the relationship between the philanthropic community and the University.

At its heart, this position exists to enhance the experience of our Donors. You will work with a small, dedicated team who strive to update, educate, and connect with a wide variety of people (internal and external) to ensure that scholarships are taken up, and that we positively recognise all contributions that come through to us.

**In this role you will**:

- Be a connecter, building relationships and working with people across the University.
- Message a volume of donors with well timed, creatively written messages that are interesting and relevant, to thank and acknowledge the gifts that we receive.
- With support from your team, organise and deliver scholarship and prize stewardship events.
- Be comfortable using systems and following processes to allow us to track our actions, plan and build business cases to kick off new and interesting projects.
- Draft and edit copy for internal and external audiences to convey the impact of philanthropy across both print and digital media channels.
- Write personal and stewardship letters for signature by Senior Leadership staff.
- Ensure donors receive appropriate University publications (University annual report, Faculty annual reports, year-end greetings etc).

For more detailed information, please refer to the Position Description.

**Mō tō mātou rōpū | About the team**

Alumni Relations and Development comprises the Alumni Relations Office and the Development Office. Based in Auckland’s CBD, at University House on Princes Street (once the first Synagogue in Auckland) the team provides events, communications, research, writing, and web management services.

We are a small, energised team of three who embrace creativity. We are proud of the positive impact we make. We all get stuck in when there is a problem to fix, and we work openly and collaboratively to get the reactive work done, when we are not planning out better ways of doing things for the future.

We have a truly flexible approach to working with the option to work from home or in the office most days of the week.

There are a couple of days a week when you will need to be in the office for meetings, but for the most part, we work really well together using video meetings and digital tools, so you will be able to flex your hours to meet personal needs as well as work commitments.

**He kōrero mōu | About you**

We are seeking someone who has a few years of administration experience under their belt. Ideally, you will understand the culture of being in a service role, with the experience of the end user being our highest priority.

This is a role that will require someone who likes to work in a process driven environment who enjoys running tracking systems and knows how to problem solve to keep things moving and developing as they should be.

This is a role for someone who is energised by a busy schedule with a variety of responsibilities. Who is computer savvy, but more importantly organised, proactive and keen to write interesting content for good causes.

We are looking for applicants to provide us with an engaging Cover Letter that outlines your interest in the role and highlights your personality and passion for charitable work.

**E rapua ana mātou | We are seeking**
- A tertiary qualification in communication, marketing, business, journalism or equivalent.
- At least 3 years relevant experience in a partner management/customer services role.
- Excellent written and oral English as well as accuracy and attention to detail when writing and using systems.
- Proven success in organising and managin