Quality Management Specialist

Everybody should have a place to live that is warm, dry, safe, stable and affordable, with access to the support they need to live healthy, successful lives.

Te Tuapapa Kura Kainga - The Ministry of Housing and Urban Development (HUD) leads Aotearoa - New Zealand's housing and urban development work programme.

**Mo te**tunga** | About the role**

As a Quality Management Specialist, you will lead the implementation and management of a Quality Management System (QMS) based on ISO 9001 principles for the Commercial and Contracts team. You will transform our approach from compliance management to proactive quality management, ensuring consistent service delivery, reducing operational risks, and driving continuous improvement across all commercial and contract operations. This includes:

- 18-months fixed term role in the Programmes and Contracts group
- Lead the design and rollout of a Quality Management System (QMS) based on ISO 9001 principles
- Lead the development and implementation of a Quality Management System based on ISO 9001:2015 principles without pursuing formal accreditation
- Design and implement process management systems
- Integrate operational risk management with quality processes
- Establish quality metrics and performance indicators linked to quality requirements
- Conduct internal quality audits and manage corrective and preventive action processes
- Lead evidence-based decision making through data analysis and quality performance measurement,
- Coordinate quality management across multiple teams and stakeholders
- Provide expert advice on quality management methodologies and continuous improvement techniques, and develop and deliver quality management training
- Lead and support internal improvement projects by analysing existing processes, collaborating with stakeholders to gather requirements, and implementing solutions that enhance operational efficiency and effectiveness

The salary range for this role is **$124,292 - $151,913 +3%**KiwiSaver** contribution.

**Mou** | About you**

**Your background will include**:

- Proven experience in developing and embedding quality management systems, with ISO 9001 framework knowledge and implementation
- Experience with quality management methodologies including lean principles, continuous improvement, and process improvement techniques
- Demonstrated expertise in process management, development, documentation, and control systems
- Experience in conducting quality audits and compliance assessment
- Strong understanding of risk-integrated process management
- Knowledge of quality assurance systems, performance measurement, and corrective action management
- Experience in developing and implementing quality metrics and performance indicators
- Ability to integrate compliance requirements within quality processes and frameworks
- Experience in change management
- Excellent written and verbal communication skills with the ability to translate complex concepts into accessible explanations
- Proven ability to build and maintain effective relationships with diverse stakeholders
- Experience in developing and delivering training on quality management

**Mo**matou** | About us**

Te Tuapapa Kura Kainga reflects the intention of 'the foundation for a treasured home'. The name comes from the Maori whakatauki (proverb) 'he kurakainga e hokia, he kuratangata e kore e hokia', - 'a treasured home will endure, not so a treasured person'. It carries with it a strong connection to our purpose: he kaingaora, he haporiora - thriving communities where everyone has a place to call home. The importance of ensuring the wellbeing of people within the home, and our connection with the land - acknowledges the generations of people who have always called this place 'home' - and affirms our commitment to delivering for future generations of New Zealanders.

**Ng**a**painga** | What we offer**
- Flexible working to give work/life balance
- Engaging employee-led people networks that celebrate diversity, provide safe spaces, and encourage thought-leadership
- Close to the railway station, modern office space and cloud -based technology that allows for joined up, cohesive collaboration
- Wellbeing initiatives, tools and courses, and a discounted health insurance scheme
- Open minds - we aren't afraid of change and encourage fresh approaches and ideas from people who want to make a difference
- We work to make sure the aspirations of whanau, hapu and iwi are enabled
- Salaries automatically move up a step on an annual basis

**Me**pehea** te**tuku**tono** | **How to apply**

Please make sure your cover letter clearly describes how your skills and experience match the job description.