Release Manager

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
What you'll do
**The Release Manager is responsible for (but not limited to)**:

- Enforcing and policing in-house change control standards and procedures.
- Ensuring that all migration related tasks are properly communicated to all relevant parties and that they are completed in a timely manner.
- Ensuring all components of a release have been packaged and versioned as per appropriate standards.
- Ensuring all aspects of Release Readiness are accommodated for in preparation for go-live including, but not limited to, testing completion, security and privacy readiness, support readiness, operational readiness and overall implementation readiness.
- Scheduling and controlling the movement of releases through the various test, pre-production and production environments.
- Identifying appropriate continuous service improvement methods for Release Management and seek input from key stakeholders.
- Raising necessary tasks in internal change control system.
- Facilitating all release meetings as required (e.g. implementation plan walkthroughs, Release Readiness, Post Implementation Reviews etc).
- Ensuring process, procedure and work instruction documentation for Release Management activities are correct and up-to-date.
- Ensuring that customer change control procedures are followed.
- Ensuring the effective integration of release policy and process with other customer ICT policies and processes including security, SDLC and project management policies and processes.
- Maintaining, configuring and supporting of change management systems.
- Coordinating user acceptance testing activities.

**What you’ll bring**:Required experience**:

- Sound understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
- Knowledge of best-practice service based methodologies and processes (i.e. ITIL)
- Demonstrated experience in managing people and teams.
- 5-7+ years’ experience in Information Technology, with at least 2 years of IT Project Management.
- Prior experience in deploying, maintaining and improving policy and process in an IT context.
- Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company.
- Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
- Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
- Proven analytical and problem-solving skills.
- Excellent customer relationship building and management skills.
- Strong influencing and persuasive ability.
- Strong consultative and planning skills. Ability to escalate with a solution focus.
- Strong business acumen.

**Nice to have**:

- Financial management, including cost estimation and budget tracking and reporting.
- Proven experience in managing an effective and coordinated release management function.
- Master of Business Administration.
- ITIL v3 Practitioner or ITIL v4 Managing Professional certification

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.