Client Service Specialist

2 weeks ago

Christchurch, New Zealand Marsh McLennan Full time

We are seeking a talented individual to join our **Operations**team at **Marsh.**This role will be based in our **Christchurch**office.

As an **Operations Specialist**, you will provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient, and timely production of policies and related documentation. This role will demonstrate technical proficiency, responsible for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to them are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

**We will count on you to**:

- Responsible for the servicing of our NZ local businesses ensuring growth targets and service standards are met.
- Providing assistance in all aspects of client service to key internal stakeholders
- Delivering accurate, efficient, and timely Administration & Technical support - such as insurance placement documentation, invoicing, updating computer records and premium funding documentation
- Developing effective working relationships with our internal broker network
- Gaining exposure to the wider insurance industry via liaising with Underwriters on behalf of the broker network.
- Actively support and collaborate with colleagues at all levels to achieve the best outcomes for our clients and the Company.

**What you need to have**:

- Clear and concise oral and written communication skills
- Strong numerical skills
- Excellent organisation skills - able to prioritize work and meet deadlines
- Excellent interpersonal skills - able to work within a team
- Comfortable and experience working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word, and Excel
- Preferable with insurance knowledge

**What makes you stand out**:

- University degree, diploma, or equivalent work experience desirable
- Graduate or administrator with 1-2 years previous insurance or financial services experience preferred

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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