Product Owner

2 weeks ago

Freemans Bay, New Zealand Gentrack Full time

**The Company**

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.

**Our Values and Culture**

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

- Respect for the planet
- Respect for our customers and
- Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sport lovers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.

**The Opportunity**

Gentrack APAC are currently hiring a **Product Owner to fucus on Customer Delivery.**

As Product Owner, you will help maximise the value of the product to the customer by that the highest priority item flows through the system. This is an exceptional opportunity for an amazing Product Owner to join a world class global R&D team focused on Delivering Tomorrow Today

**The Specifics**
- Have a good understanding of Salesforce and how Agents use Salesforce to complete their tasks
- Understanding customer requirements and how they might impact the product solution
- Be able to demonstrate the product to customers and understand the value it can deliver
- Write user stories to capture the configuration needed to meet customer requirements
- Write user stories and work with the engineering teams to deliver changes to the product to meet customer requirements
- Break down user stories with a clear focus on delivering increments of customer value
- Prioritize and streamline the creation of releases of product increments to customers
- Help team members understand the value a user story will deliver
- Attend the Scrum meetings and run backlog refinement sessions

**Experience / Knowledge**
- Product Ownership
- Good knowledge of Salesforce, Experience Cloud and Service Cloud
- Requirement definition and management
- Data Analysis
- User Experience Analysis
- Understanding of utilities industry
- Experience working in tech or for a software vendor

**Personal Attributes**
- Effectively multi-task and impeccable organisation skills
- Excellent people-management and motivational skills; both written and verbal
- Strong client management and negotiation skills
- Excellent time management skills
- An optimistic outlook on life, common sense and a sense of humor are essential
- A passion for excellence and a commitment to be the best
- High levels of energy, sound judgement and determination to achieve with a sense of urgency
- High attention to detail
- Relationship management and interpersonal skills
- An open-minded consultative approach
- Ability to give and receive positive and constructive feedback
- Ability to creatively solve problems
- Takes ownership of task from outset to completion
- Happy to work on your own or as part of a team
- Technically minded with a customer centric approach
- The ability to be open about mistakes
- The ability to not only identify issues but also identify solutions

We want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join our mission, you will fit right in.

Also, qualifications are not that important to us. If you have great experience, talent and passion then we’d like to hear from you.

**Gentrack is an equal opportunity employer and supports diversity in our workforce. Gentrack encourages diversity in culture and linguists, gender equality, people with disability, peopl

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