Voice of Customer Lead
5 days ago
**Ko mātou tēnei | This is Us**
Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way
**Mō te Tūranga | About the Role**
We sat down with our Market Research Director (who you'd report to), and she let us know the following about the Voice of Customer Lead tūranga (role);
This is an exciting time to join - you will be leading a step change in VoC maturity for BNZ by delivering an uplift in our tools and releasing the value of our kiritaki (customer) feedback asset.
**What is the team culture and environment like?**
You will be part of a small but mighty Market Research tīma (team) that encourages customer-oriented conversations by collecting and curating survey-delivered customer feedback.
**What is the most exciting thing about this opportunity?**
This role offers high visibility pan-bank engagement with a box seat view of the impact our actions have on customers every day.
**What do we want you to know before you apply?**
We are looking for a unicorn. We need someone who is as comfortable on the tools (creating and curating surveys, datasets, and reports) as they are with engaging with stakeholders and planning for programme success. Perspiration AND inspiration.
**What is your management style?**
I am friendly, professional, & hands on when it matters.
**What is your favourite thing about working for BNZ?**
We have a clear ambition and we're going for it
**What attributes will this person display in order to be successful in this role?**
- Data savvy,
- Logical thinker,
- Problem-solver,
- Passionate about customer experience, Self-starter,
- Strong communicator
**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
Applications close Sunday 19th February at 11:55pm
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