Voice of Customer Specialist

1 week ago

Auckland City, New Zealand Coca-Cola Europacific Partners Full time

**Voice of Customer Specialist** Our Commercial Excellence & Strategy team plays a critical role in delivering CCEP VoC programme, providing deep analysis, actionable insights, and compelling reporting from key customer touchpoints such as feedback and disruptions. **Your Impact** Reporting to the Process Excellence Lead you'll be the "Voice of Customer" providing operational and analytical support within the Commercial Excellence and Strategy team. You'll drive continuous improvement initiatives and promote the VoC programme across stakeholder groups, acting as the primary champion for our VoC programme. Your role will also involve collaborating with internal teams to integrate customer feedback into the design and enhancement of processes and initiatives. - Evolving role in an ever changing landscape - Innovation role - Bring your Commerce, Sales, Business Admin or general Customer Service qualifications to the fore - FMCG highly desired **About You** An analytical mindset, combined with a passion for continuous process improvement will put you on the right path to success in this exciting role. Your natural ability to influence will create win-win outcomes for both our customers and internal stakeholders. - Stakeholder engagement - comfortable reporting insights - Accurate categorisation of text data - Translate customer needs - Cross functional collaborator - Customer experience - comfortable with KPI’s - Fantastic attention to detail **Your Benefits** You'll get a fantastic package that includes: - Free monthly product allowances to share with family and friends. - 8% Kiwisaver and Superannuation options for all permanent employees - Employee Share Program - purchase a part of the business and get your shares matched up to $3000 per year - Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance, and EAP helpline. - Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches. - Free carparking at all CCEP locations - Our world-famous learning and development program will set you up for future success - who knows where your CCEP career path will take you **Working at CCEP** We are exceptionally proud to be recognised as one of NZ’s Best Employers several years in a row We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment. Applications close 23rd September.

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