Assistant Customer Manager

2 weeks ago


Auckland City, New Zealand Kimberly-Clark Full time

People have looked to **Kimberly-Clark** brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex ®, Huggies ®, VIVA, U by Kotex ®, Poise ®, Depend ®. brands improve the lives of people around the world.
- Kimberly-Clark proudly leads the way in providing better care for a better world._

**Led by Purpose. Driven by You.**

**About the Opportunity**:
The person is a key member of the KC NZ Sales Team. Responsibilities combine Vendor Managed Inventory (VMI) and customer relationship management, making it a critical position for ensuring smooth operations and customer satisfaction

**Key Responsibilities**:
VMI for Developing and Emerging channels including;
- Extracting and sending Costco orders, facilitating order bookings, key contact to Costco buying team for order tracking, claims and enquiries, key contact for KC logistics for orders.
- Lead support for CWH orders and delivery process, including claims, credits, issue management and first point of contact for stores to KC and first point of contact for KC logistics.
- Receiving and processing all term, promo, missed invoice claims from all DEC customers, aligning invoices to promax accruals and submitting with GBS.
- Lead new account creation - e.g new CWH stores.

Assistant Customer Manager;
- Develop and maintain strong and effective relationships with relevant contacts at The Warehouse and Emerging Channel Customers (Baby Bunting, Mighty Ape, Campus & Co) - including, but not limited to, Category Management and Supply Chain.
- Own the forecast & use of scan data to build assumptions forward.
- Build (with the support of the business manager and cross functional team) a 1-3 year plan for these customers with focus on DPSM, promo, execution.
- Manage the P&L in line with business targets.
- Be the voice of customer within KC meetings, and the voice of KC to customers, to ensure a joint business and cross collaborative working relationship.

**What’s On Offer**

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

**About You**:
You’re driven to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

**To Be Considered**:
In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.

**Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA**

**Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022, 2023 and 2024**

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