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Service Team Manager

3 weeks ago

Tauranga, New Zealand Johnson Controls Full time

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

We are currently looking for a Service Team Manager to join our **Tauranga** branch

Wormald are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

As our Service Team Manager, you will drive operational excellence for the Wormald service business in line with company Roadmap, and deliver service excellence to all customers within predetermined financial and non-financial objectives. You will provide customer support and ensures customer satisfaction, responsible for employee development and retention, supervision and coordination of the overall Branch, to drive growth, ownership, accountability and engagement.

**What we offer**:

- Competitive salary package
- Incentive scheme entitlement
- Fully maintained company vehicle with private usage

**What you will do**:

- Business Leadership - directing and leading service teams to achieve overall objectives
- Financial objectives including sales secured (Renewals), margin delivery & full cost recovery
- Customer Satisfaction - Net Promoter Score, no negative complaints, no loss of business due to poor service performance
- Contribute to asset management - including Accounts Receivable reduction, Days Sales Outstanding reduction, Accounts Payable maximisation, dispute resolution
- Planning - Developing plans to achieve financial & team goals
- Monthly reporting & forecasting including P&L responsibility & ownership for the Branch
- People development - hiring, retaining, and developing the best people for the job - upholding the culture of the organization
- Ethics Compliance - ensuring the Branch complies with all aspects of the JCI Ethics Policy
- 100% compliance to Johnson Controls Safety Health & Environment Management System

**How you will do it**:

- Supervises and coordinates the seamless operational delivery to all customers, holding the team accountable by setting & delivering the operational standard
- Sets and monitors goals for gross margin delivery and profitability, by ensuring a frictionless service is delivered to all customers, cost are fully recovered
- Plans for and ensures technical support is available for field and sales personnel
- Performs service project management within region by assisting with scheduling, estimating, manpower analysis, material logistics, establishing performance standards, etc.
- Represents JCI to customers to achieve customer satisfaction
- Maintains proper staffing levels
- Approves time sheets, purchase orders, change orders, credits; and performs all other necessary management administrative tasks
- Manages Branch budget and overhead accounts as assigned. Provides input to the area business plan.
- Drives Labour and Material growth and identifies sales leads
- Recruits, hires, and retains Service Branch staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports
- Continually networks within the industry
- Be a positive, willing, contributing & collaborative team member at all times

**What we look for**:

- 10+ years relevant industry experience with expertise in building systems solutions and service support. Ability to develop management skills with focus on team development.
- Drives for results. Must have proven track record having demonstrated successful profitable service business (P&L), balanced with customer satisfaction
- Performs all business activities with integrity and the highest ethical standards
- Outstanding written and verbal communication skills
- Drives accountability, inspires, develops and builds teams
- Focuses on customers, consultative approach and solution focused
- Able to think strategically and analytically, manage risk and be innovative in problem solving
- Sound commercial and business acumen
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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