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Service Delivery Manager

3 weeks ago

Tauranga, New Zealand Healthcare of New Zealand Full time

**Lead and deliver of multiple residential, vocational, respite, or community-based disability support services**:

- ** You will be joining a very supportive team**:

- ** Join our Tauranga team on a permanent basis**

**Who we are | Ko wai matou?**

NZCare and Geneva Community Living have come together to form NZCommunity Living, an organisation dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions.

Our values of respect support and excellence are central to everything we do at NZCommunity Living. They shape and drive our behaviour along with our relationships with colleagues, partners, stakeholders and of course the people we support and their whānau.

You can be part of our team to enable people with a disability to live a life of choice, freedom and independence. NZCommunity Living provides a diverse range of support services for people with disability and their whānau. Join us and discover a rewarding and fulfilling role that can make a difference in someone's life and lead to a lifelong career.

We are committed to ensuring our services are delivered to Maori in a manner that recognises and respects Maori values and beliefs. As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Maori as tangata whenua who have unique values, social structures and worldviews.

We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient disability support now and in the future.

**About the role | He korero whakamarama mo tenei turanga**

As a Service Delivery Manager - Disability, you will possess strong people management experience, leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

Based in Tauranga, this role requires being on call the occasional weekend and you will be responsible for the following:

- Build and maintain an engaged, motivated and high performing team across the services you lead
- Monitor and effectively manage the quality performance of services
- Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services
- Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
- Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks

**What you will bring | Nga tohungatanga mo tenei turanga**
- Experience in a service management/operations role, preferably within the disability or community services sectors
- Strong leadership experience, a passion and expertise for developing skills in others
- Previous financial and budget management experience
- Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
- A love of problem solving combined with resilience to cope with unexpected situations
- Excellent planning and organisational skills
- Fully vaccinated including booster against covid-19

**Why Us | He aha ai matou?**

**_ All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit. You must be fully vaccinated including booster against covid-19._