Operations Director

4 days ago


Auckland City, New Zealand LS Travel Retail Full time

**Wellbeing & Charity volunteering leave**:

- **Employee discount across New Zealand & Australia**:

- **Hybrid working arrangements**

**As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our support teams with like minded professionals with an interest in joining a global leader in Travel Retail managed locally.**

Play a major role in the strategic direction of our Duty Free & Luxury retail network and associated online businesses in a newly established position reporting to our CEO. As Operations Director - Duty Free & Luxury, you will take ownership of the operational performance of our New Zealand & Australian Duty Free & Duty Paid Luxury retail businesses. You will lead and nurture a strong management & retail team in a constantly evolving, dynamic business environment, direct the mobilisation for new stores, and mentor and support store management teams to own and deliver continuous improvements to product, service, promotions, staffing and retailing, whilst ensuring compliance. You will use your sound knowledge of financial management processes and procedures to monitor performance and plan and implement strategies to correct problems and enhance sales growth and profitability across the bricks-and-mortar and growing e-Commerce businesses.
- Minimum 10 years’ senior retail management experience - preferably in Duty Free/Travel Retail sector
- A strong passion for excellence in customer service
- Operational experience with large teams of 100+
- A drive for innovation & creativity in driving sales
- Experience in e-Commerce highly regarded
- Strong analytical, interpersonal and leadership skills
- Superior stakeholder engagement & management
- Sound commercial & marketing acumen
- Understanding of Duty Free/Travel Retail commercial specificities
- Sound knowledge of New Zealand and Australian customs frameworks
- Sound knowledge of financial management processes and procedures
- Demonstrated success innovating & identifying business development opportunities
- Experience in supporting the implementation of tender submissions, business plans and budget
- Ability to travel frequently between New Zealand and Australia

**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. **We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.

Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect.


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