Director of Operations

**Company Description**
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

**Hospitality is a work of heart,**
**Join us and become a Heartist®.**

We’re Looking for a True Leader — Not Just a Title

We’re seeking a dynamic and visionary Director of Operations who leads through collaboration, not hierarchy. Your ability to unite people, empower teams, and drive performance through shared purpose will be key to your success.

This role goes beyond operational oversight. It’s about leadership, strategic thinking, and having meaningful impact. It’s a development pathway to a future General Manager position, ideal for someone with strong Head of Department experience who’s ready to step into a large-scale hotel leadership role.

As Director of Operations, you’ll partner with the General Manager to oversee daily operations across key departments including Food & Beverage, Front Office, Housekeeping, Spa, and Engineering. You’ll guide department heads, shape future strategy, and ensure consistently exceptional guest experiences.

We are looking for a passionate, experienced, and hands-on hospitality leader to join our team and take the guest experience to the next level. This is more than just a management role—it’s an opportunity to make a meaningful impact by shaping team culture, enhancing service standards, and driving operational excellence at every level.

As a key member of our leadership team, you will mentor and empower department heads, guiding them to deliver consistently high standards of service and performance. Your leadership will play a crucial role in enhancing guest satisfaction, ensuring smooth daily operations, and creating a collaborative, supportive environment where employees are motivated to give their best.

You will be responsible for leading strategic initiatives aimed at improving service delivery, increasing operational efficiency, and optimising profitability. With a strong focus on continuous improvement, you will seek out opportunities to streamline processes, enhance team workflows, and introduce innovations that set our hotel apart from the competition.

This is a highly visible role, requiring you to be a hands-on leader, especially during peak business periods and key operational moments. Your presence on the floor will demonstrate a strong commitment to both guests and team members, reinforcing a culture of accountability, support, and professionalism.

You will also play a pivotal role in ensuring that our property consistently adheres to brand standards, safety protocols, and regulatory compliance. Your eye for detail and high standards will help maintain the integrity of the Pullman brand while delivering a safe and welcoming environment for all.

At the heart of everything, you will champion Pullman’s Heartist® culture, fostering a workplace where people feel valued, empowered, and inspired.
**Qualifications**
- 5+ years in senior hotel operations or multi-department leadership
- Strong commercial acumen and experience with budgets, P&L, and service delivery metrics
- A proven ability to coach, develop, and engage diverse teams
- A growth mindset, a proactive approach, and natural influencing skills
- A valid Manager’s Certificate and full working rights in New Zealand

**Additional Information** Why join Pullman Auckland?**

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connec