Review Specialist

7 days ago


New Zealand Accident Compensation Corporation Full time

**Work autonomously in a varied and rewarding role**:

- **Based in Hamilton, Christchurch or Lower Hutt**:

- **Work from home up to 3 days per week**

**As a Review Specialist, you will be responsible for reviewing our decisions made here at ACC through the eyes of our customers and reviewers.**

You will identify if early resolution is possible with clients & advocates, getting to the core of their conflict with ACC. When early resolution is not possible and we are confident our decision is robust, you will represent ACC at conciliation and review hearings.

We work with and manage reviews across all areas of ACC, which means that no two days are the same. You will have plenty of variety in your work and autonomy in your day-to-day work to make a real difference to our customers experience with ACC. From day one, we offer great support, including a strong induction programme to get you up to speed.

Click HERE to learn a little more about the role.

**Some of what we can offer you**:

- A starting salary of $81,636 PLUS a 9% superannuation contribution (regardless of your contribution)
- Flexible working options, including:

- Potential to buy additional annual leave
- Work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
- A varied, rewarding role with fantastic team support

**What you need to be successful**:

- A real love of problem solving and peeling back the layers to find the core of the issue
- Personal resilience as you will be working with people experiencing challenging circumstances
- Excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations
- Confident in managing time well and prioritising multiple demands
- A passion for understanding ACC legislation, related case law and how this applies to our decisions here at ACC


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