Proposition Lead

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; Unleashing potential through connectivity. Enabling better futures for Aotearoa.

**Te Momo Tūranga |** **Contract**: A permanent, fulltime position

**Te Wāhi | Where**: Auckland

**Te Pūtake | Why we’re hiring**: These newly created roles report into the Access business area Leadership Team - Head of Acquisition, Head of Retention and Head of Products and Experience.

The multiple roles we are recruiting for each have a slightly different proposition focus:

- The Lead within our Acquisition team will focus on driving connection uptake and investigating new market opportunities.
- The Lead within our Retention team will focus on minimising churn and driving loyalty.
- The Lead within our Product and Experience team will focus on driving improvements for our products and experience in-life.

**Te Whiwhinga Mahi | The Opportunity**:
Our Access business area is our consumer and small-medium enterprise powerhouse, with a core focus that’s linked to our aspiration of 80% fibre uptake in Aotearoa. We’ll do this by partnering with our Retail Service Providers in their efforts to win new NZ fibre homes and businesses, connect them seamlessly, and keep them happy in the long run by providing the best experience possible. Access is an exciting and competitive place to be. As we expand our capability and talent in areas like acquisition, retention and optimising customer journeys, there are a number of new roles available.

You’ll work closely with cross-functional teams, including Marketing, Data Analytics, Experience Design, and Product, to define and manage go-to-market plans. This includes making sure budgets are allocated effectively and tracking their performance. A big part of your role will involve leading the creation of business cases, launch plans, and communication strategies that set our propositions up for success. Plus, you’ll collaborate with the Access Leadership Team to prioritise initiatives through the Access roadmap, ensuring everything ties back to our broader strategy.

**Ō Wheako, ō Pūkenga | Your Experience**:
We’re looking for someone with deep experience (10+ years) and a proven track record of developing, launching, and optimising successful products and propositions that have led to increased customer uptake, market share, and profitability. This role requires strong leadership experience in managing cross-functional teams, particularly within an agile or squad-based model. A strategic thinker with excellent analytical skills, you’ll be adept at using customer insights, market trends, and data to drive proposition development and decision-making.

You’re naturally curious with a problem-solving mindset, who challenges the status quo and drives continuous improvement. You will need exceptional influencing skills and the ability to work independently and collaboratively across diverse teams. Your experience in financial planning, budgeting, and forecasting, along with your ability to align investments with expected ROI, will be key to your success. Excellent communication skills are essential, as you’ll need to engage senior leadership and other stakeholders to drive initiatives forward. An understanding of regulatory and compliance requirements within the telecommunications or IT sector would be highly regarded.

**Mō mātou | About us**:
Chorus is in an exciting space right now, with a new strategy in place and a powerful and inspiring purpose. We are on the path to moving from the great network builder, to being the great network operator. To do that, we embrace our mindsets of 'be bold, ignite growth', 'honour our past, reimagine our future', and ‘connect communities, empower people'. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

**He Wāhi Whakaōrite Whiwhinga Mahi.