Digital Operations Manager

Make a difference as a Digital Operations Manager.

Join the largest general insurance group in Aotearoa New Zealand and Australia.

**Mō te Tūranga | About the Role**

Are you passionate about digital innovation and operational excellence? We are looking for a dynamic and experienced professional to join our team as the NZ Digital Operations Manager. This is a newly established role, offering you the unique opportunity to lead and optimize our digital platforms, ensuring they support our mission to make the world a safer place.

As the Digital Operations Manager, you will oversee the performance and maintenance of our digital platforms, ensuring their stability, efficiency, and optimization. You will play a crucial role in monitoring digital operations, tracking system performance, and making necessary adjustments to improve efficiency. Your ability to communicate and resolve issues with a broad range of business and technology stakeholders will be key to your success.

You will support digital product owners during incidents, ensuring robust and seamless communications across our channels. Additionally, you will manage relationships with external vendors and service providers, ensuring quality and cost-effective services.

Compliance with relevant laws, regulations, and industry standards will be a priority as you work with business and tech partners.

Your role will also involve showing significant leadership in driving delivery culture, future state digital platform goals, and demonstrating an uplift in delivery capability.

This is a permanent full-time position with hybrid working conditions, available at any of our IAG offices across New Zealand, with a preference for those located in Auckland.

**Ōu Pūkenga | About You**

We’re excited to engage with skilled professionals who possess the following expertise and experience:

- 5+ years of experience in digital delivery and operations.
- Detailed knowledge of IT operations practices, development, risk, and issue management.
- Proven ability to drive new ways of working and capability lift across teams.
- Strong stakeholder management and engagement skills.
- Excellent communication skills, with the ability to partner with executive and senior-level managers.
- Comfortable navigating ambiguity and complexity to achieve requirements.
- Tertiary qualification in IT, Science, or a related field (preferred).

Applications close Friday, 15 November 2024 at 11:59pm.

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 wellbeing fund
- Flexibility through our MyFlex program - supporting you to live life to the full
- Grow your skills and career development with the IAG Academy program
- A certified Family Inclusive WorkplaceTM

Learn more about who IAG is here.