Practice Manager

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
As Practice Manager, you will lead our talented App D365 CE team in delivering innovative Microsoft solutions that transform customer experiences. You’ll oversee project delivery, build strong client relationships, and shape the strategic direction of our practice. You’ll bring proven leadership in IT services, deep knowledge of Dynamics 365 CE solutions, and the ability to inspire and grow a high-performing team. If you’re commercially savvy, passionate about technology, and thrive in a collaborative, agile environment, we’d love to hear from you.
Our office is based in Wellington. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
What you’ll do
**At the moment, as Practice Manager you will be focused on**:

- Leading and managing the Dynamics 365 CE practice, providing guidance, mentoring, and professional development
- Developing and executing the practice strategy to grow our capabilities and market presence
- Overseeing the successful delivery of CE projects, ensuring quality outcomes, innovation, and client satisfaction
- Building strong relationships with our clients, understanding their needs, and identifying opportunities for Dynamics 365 CE solutions
- Managing budgets, resources, and timelines to achieve organisational and customer objectives
- Fostering a culture of collaboration, transparency, and continuous improvement
- Staying ahead of Microsoft technology changes, new features, and industry trends to bring innovative solutions to our clients

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs
What you’ll bring
**Required experience**:

- Proven management or leadership experience within the IT professional services industry
- Hands-on experience delivering or managing Microsoft Dynamics 365 CE or related CRM solutions
- Strong knowledge of project delivery methodologies and best practices in a Microsoft ecosystem
- Ability to develop strategic plans and translate them into action
- Experience in budget management and resource allocation
- Excellent communication and stakeholder engagement skills
- Demonstrated ability to motivate, lead, and grow a diverse team
- A solid understanding of complex IT and business solutions, particularly within the Microsoft stack

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.