Field Support Specialist

**Field Support Specialist - Hospitality SaaS**

**Who Are We?**

**Foodhub** is a highly successful global tech company providing Online Ordering and POS systems to the restaurant and takeaway industry. With over **30,000 clients** across Australia, New Zealand, the UK, Ireland, USA, and beyond — our mission is to help hospitality businesses thrive through innovative, commission-free technology.

We offer a comprehensive suite of solutions, including branded web and mobile ordering, 3rd party order aggregation and dispatch, full POS hardware/software systems, self-service kiosks, and modular white-label tools — all designed to streamline operations, increase orders, and enhance the customer experience.

**Why Join Us?**

You’ll be joining a passionate, fast-growing team focused on empowering hospitality operators. With a strong product, a customer-first mindset, and a global footprint, Foodhub is highly regarded player in the SaaS industry, tailoring our 0% commission model to suit all of the markets in which we operate.

**The Opportunity**

We’re looking for a **Field Support Specialist** to work hands-on with our hospitality clients. You'll be the go-to person for resolving tech issues, up-selling, optimising system use, and supporting on-boarding.

**What You’ll Be Doing**
- **On-site technical support**: Visit existing clients to troubleshoot and resolve issues with POS hardware, tablets, kiosks, printers, and other integrated systems.
- **Training and education**: Deliver tailored training to new and existing users — from front-of-house staff to business owners — ensuring they understand and utilise all features from our services.
- **Client on-boarding**: Assist with system setup, hardware installation, configuration, and go-live support for new clients.
- **Relationship management**: Build rapport with clients, understand their operations, and provide ongoing support and advice to optimise their use of our services.
- **Up-selling and product recommendations**: Identify client needs and suggest relevant add-ons or upgrades from our product range (e.g. kiosks, digital ordering, marketing tools).
- **Feedback and reporting**: Document support visits and report common issues, customer feedback, or product insights to internal teams.
- **Collaboration**: Work closely with our sales, new business, tech, project, and product teams to ensure smooth implementation and continuous improvement.

**About You**
- Previous experience in a technical support, field service, or IT-related role
- Strong problem-solving and diagnostic skills
- Excellent communication and interpersonal skills — you're confident talking to all levels of staff and management
- Tech-savvy with experience in hardware and software support (bonus if familiar with POS systems, SaaS tools, or networking basics)
- Highly organised with strong attention to detail
- Confident is discussing and proposing product up-sells and closing sales
- Self-motivated, reliable, and comfortable working independently in the field
- Current Australian driver’s licence and vehicle (this is a mobile role)

**Why Join Us?**
- Fast-paced, supportive environment in a growing tech company
- Work directly with real customers making real impact
- Ongoing training and career growth opportunities
- Tools, and resources provided for success in the field
- Great team culture — we work hard, solve problems, and celebrate wins

Pay: Up to $90,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

**Experience**:

- Account Management : 2 years (required)
- Upselling: 1 year (required)

Licence/Certification:

- Driving Licence & Car (required)

**Location**:

- Auckland City, Auckland (required)