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Technical Operations Support Specialist

2 weeks ago

Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

**Company Description**
JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

We currently have an exciting 12 month Parental Leave Cover opportunity available for a Technical Operations Support Specialist to join our professional technical support team based in East Tamaki.

In this role, you will:

- Continuously improve processes, technology, and third-party management to foster a culture of continuous improvement.
- Optimize technical support processes within Salesforce and SAP to enhance efficiency.
- Streamline Field Services operations to deliver excellent customer experience at mínimal cost.
- Manage data infrastructure, governance, and quality reporting for customers and the Professional organization.
- Oversee reporting on operational technical activities, including third-party providers.
- Develop and manage a network of third-party providers to enhance organizational flexibility and efficiency.
- Collaborate with vendors and suppliers in coordination with the Supply Chain team.
- Enhance Salesforce efficiency and drive system improvements.
- Improve business communication processes to ensure accurate data, stock control, and machine park validation.

**Qualifications**
For this role as a Technical Operations Support Specialist we’re looking for someone who has the following skills and experience:

- Previous FMCG experience - desirable
- Project management experience (preferred)
- Operational background (preferred)
- Proficient in Salesforce, SAP, or similar systems
- Strong data analytics and reporting skills
- Expertise in dynamic inventory management
- Experience in third-party management
- Ability to drive process improvements
- Excellent communication and collaboration skills
- Valid unrestricted NZ work rights

**Additional Information** Perks**
- Competitive salary and 3% employer Kiwisaver Contribution
- Summertime hours - 3pm finish on Fridays
- Enjoy half a day off on your birthday
- Part-time or Full-time option
- Learning and development programs to support personal growth.
- Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.