Field Support Representative

3 days ago

Auckland City, New Zealand IDEXX Full time

The Opportunity

Do you have plenty of experience within a veterinary clinic and have been named the ‘troubleshooter’ when it comes to diagnostic equipment? You may be just the right person we need here at IDEXX

IDEXX are seeking an experienced Field Support Representative in a full-time capacity to provide face to face customer support to our Veterinary Clinic customers conducting diagnostic equipment installations and training.

You will also be resolving elevated customer technical issues on site for the diagnostic equipment and services and assisting in educating our Internal Sales & Technical Customer Support teams. This role is based in Auckland, NZ, and is a field-based role supporting our customers in territories across North and South Island.

You will have experience providing technical support to end users, an ability to deliver technical information and passion for enhancing the customer experience.

You will be experienced in territory management, a tertiary qualification in a science discipline, a Certificate in Veterinary Nursing or a Cert IV in Training and Assessments, Bachelors in Animal Science (a combination of education and experience is preferred)

You will have a strong understanding of veterinary clinics, veterinary medicine and diagnostics is highly desired

You will have the ability to share knowledge and be able to adjust training techniques for varied audiences where required.

Travel is an essential element of this this role, the willingness to travel extensively is required.

Most importantly you will have a passion for improving the health & wellbeing of animals

What We Can Offer?

Travel opportunities across Australia & New Zealand

Company Car on top of our competitive salary

Career growth through industry experience & training programs

Ongoing training and investment in its people, including product training and professional skill development.

Ongoing health and wellness activities, and voluntary community leave entitlements.

Flexibility to manage your schedule

Work within a collaborative and growing team environment

Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion.

Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together

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