Mātanga Whakahaere Hokohoko Retail Operations

Mātanga Whakahaere Hokohoko Retail Operations Specialist

Full-time

**Company Description**:
Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy - with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent in the Ampol Group, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

Our Retail Operations Team work to implement the products, ideas and processes that land on our forecourts and inside our stores. Supporting 16 retail operators over our 189 Z sites this role will see you make a real difference to Z providing innovative, efficient and profitable operations.

Joining us as a Mātanga Whakahaere Hokohoko Retail Operations Specialist will see you move into a role with a dual focus; project delivery and providing operational support to our Retail network. Both aspects of the role work towards Z’s customer experience ambitions.

There is plenty happening at Z; we are constantly evolving and working at scale and pace in a commercial environment. If you enjoy turning ideas into tangible results, working as part of a team to deliver solutions with a customer focus come and join our journey

**You will have the opportunity to**
- Identify, develop and implement new processes and systems that improve the delivery of our offer at Z retail sites
- Execute initiatives using your project delivery skill set including scoping, business case development, planning, leading cross functional squads, stakeholder communication and timeline & budget management
- Own and manage the key operational support ‘products’ that are used on the frontline, eg digital tablets and software used for reporting and mitigation
- Act as the day-to-day escalation point for key suppliers to ensure they deliver high quality products and services
- Support the administration of various Retail systems

**Qualifications**:
**What you’ll bring to Z**
- Proven experience in running processes and managing projects of work
- Proficient in using Project Management software and/or methodologies
- Exposure to a complex commercial environment, ideally retail with a partnership model
- A passion for people; our customers and retailers as well as contributing to a team
- Skills in developing and implementing improved processes and procedures and a real commitment to learning and development
- A drive to get results, the resilience to keep going amongst change and a passion for being part of a team driving tangible results
- Demonstrated experience of delivering against projects and plans, to time and with quality information
- Communication skills to work with a range of stakeholders, coordinate resources and be a central point of contact

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

**Additional Information**:
**What we can offer you**
- A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
- Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
- The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
- The opportunity to contribute and be part of a supportive team that is here to make a difference
- A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
- Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $96,900 to $114,000 per annum, plus 15% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

**Why Z?**

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as i