Uru Ratonga Me Ngā Whakahaere Head of Service

Uru Ratonga me ngā Whakahaere Head of Service & Operations

Full-time

**Company Description**:
We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - powering better journeys, today and tomorrow - and go about achieving this by setting clear goals and expectations and embracing diversity of thought.

At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We're creating and continually developing products and digital channels our customers will love and that make their lives easier.

To live our purpose of ‘powering better journeys today and tomorrow’ and deliver Z’s strategy we need strong teams with a high level of capability - our Digital Business Unit plays a key part in this.

In the newly created position of Uru Ratonga me ngā Whakahaere Head of Service & Operations you will drive the creation of excellence in Digital Service throughout Z. A key part of your mahi will be providing leadership and governance to the inhouse operations and service teams as well as areas delivered through external parties.

This is a senior role at Z and will see you make a real difference at an exciting time in the energy industry. Your ability to influence, encourage collaboration and guide experienced People Leaders will be key to success. While you will need to bring a level of experience in the IT sector this role is focused on driving performance, growing capability and leadership. Want to know more?

**You will have the opportunity to**
- Represent Digital service and operations across Z
- As a senior leader, be an active member of Z’s Digital Leadership Team where you will contribute to the success of not just your focus area, but all areas of the Digital business unit.
- Drive service resilience and superior operational performance across our digital platforms and through our delivery of initiatives
- Build a strong DevOps practice; creating a proactive, customer-focused ecosystem where issues are fixed before our people are impacted
- Manage and grow the capabilities of Z’s Digital service and operations teams, these include Cloud Platforms, DevOps, and Digital Employee Experience
- Work with our external providers to build a best-in-class service desk and support function
- Manage external delivery relationships and budgets with key vendors to improve value for Z
- Develop and grow the leaders on your team, preparing them to be the senior leaders of tomorrow

**Qualifications**:
**What you’ll bring to Z**
- Demonstrated history of people leadership at a senior level, as well as of a function within a commercial environment
- An understanding of the digital landscape; the challenges, opportunities and developments
- Excellent engagement and relationship skills with both your peers in the wider Z senior leadership group and executive stakeholders.
- The ability to influence outcomes, negotiate and drive change both internally and externally
- Management of supplier relationships at a senior level and a strong financial acumen
- The ability to understand strategic directives, what this means to your teams and your focus area, and how you will turn this into action to meet necessary outcomes
- Excellent communication skills with both technical and non-technical audiences across all levels
- The personal drive and energy needed to achieve results, striving for excellence and bringing about positive change

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

**Additional Information**:
**What we can offer you**
- A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
- Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
- The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
- The opportunity to contribute and be part of a supportive team that is here to make a difference
- A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
- Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $202,500 to $236,250 per annum, plus 20% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

**Why Z?**

Z is a dynamic and innovative Kiwi company that provides energy solutions for today