Operations Specialist Mātanga Whakahaere

**_Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come._**

**About Us | Ko mātou**

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

**What's in it for you? | Ngā hua ka riro ki a koe**

We encourage you to go to our careers site to learn more about the **Way We Work** at Stats NZ and also check out our benefits. We want working for usto work for you

**Starting salary: $76,355**:

- $89,102** negotiable + superannuation**

Other benefits of joining Stats NZ include:

- Balance life and work commitments
- Develop and grow your career (coaching, training, study support, secondments)
- Contribute to meaningful work that makes a difference to all people in Aotearoa
- 3 extra annual leave days (taken during Christmas office closure)
- City based offices that cater to a variety of working styles and needs
- State of the art, 6-star green building in Wellington

**The role | Te tūnga**

This permanent role is based in Wellington. Reporting to the Manager of Technology Services Operations, you will be part of the wider support IT Operations team. Your focus will be ensuring all IT services and components meet their operational targets and requirements. You will also handle second-level support escalations from the Service Desk, clients, and other IT teams, and contribute to the improvement of team processes and documentation.

**What you bring | Nōu te rourou**

We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.

We are looking for a passionate, customer-focused Desktop Engineer to provide physical and virtual desktop support. Your responsibilities will include responding to and resolving incidents and service requests, as well as addressing hardware and software faults related to end-user devices.

Key Requirements:

- Experience: 3+ years in a customer-facing service desk support role and 2+ years in a level 2 desktop support/technical support role.
- Technical Skills: Proficiency in supporting modern workplace technologies, manage and support both physical and virtual desktop environment, including Microsoft Windows 10 and emerging versions, administration, and troubleshooting.
- Incident and Service Request Resolution: Respond to and resolve incidents and service requests related to end-user devices, including hardware and software faults.
- Team Interaction: Proactive interactions with team members to ensure standards, policies, and procedures are being followed.
- Problem-Solving: Ability to diagnose and analyse problems escalated by the Service Desk and formulate and research solutions.
- Inventory Management: Maintain hardware stock levels, order peripherals, and manage vendor relationships.
- Collaboration: Engage with partners and third parties to resolve hardware and software issues, prioritizing customer service.
- Device Management: Experience managing and imaging devices such as laptops, tablets, and desktops.
- Software Proficiency: Familiarity with Microsoft Azure, Intune, Microsoft 365, Active Directory, Exchange, Teams, and SharePoint.
- Documentation: Develop and maintain technical documentation to keep the knowledge base updated.
- Organizational Skills: Strong prioritization and organizational skills with exceptional attention to detail.
- Professionalism: Display reliability, punctuality, and excellent personal presentation.
- Continuous Learning: Take initiative to continually develop technical knowledge and professional skills.
- Communication: Strong listening and communication skills with great attention to detail.
- Independence: Ability to operate independently with initiative.
- Customer Service: Client-focused with exceptional customer service skills.

**_ You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process._**

**Note to Recruitment Agencies**: unsolicited CVs will not be accepted.
- Reference #
- 13889
- Posted on
- 14 Feb 2025
- Closes on
- 23 Feb 2025 23:55
- Location(s)
- Wellington
- Expertise
- Information, Systems and Technology
- Job level(s)
- 4-6 years experience
- Work type(s)
- Permanent part-time