Guest Services

1 week ago


Queenstown, New Zealand NZSki Full time

Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.

Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.

**Tasks include**:

- Internal admin support of the Guest Services Department
- Providing technical support for guests who are having difficulty purchasing online or using their MyPass account
- Communicate with mountain departments for latest information as any changes in weather/road conditions and lift operations that may impact a guest experience
- Support the Snow Centre sales team with face-to-face customer service during busier times

**The Location**:
Our Reservations team works from our Queenstown offices, based in the same building as our sales point the Snowcentre in Queenstown CBD. Throughout the season you will be given the opportunity to also work shifts at our mountain locations. The ski busses leave from the Snowcentre for you to take the bus up right after your shifts or on your days off to enjoy the snow with your mates.

The Benefits
- Free 3 Peak Season pass and seasonal transport during your time of employment
- Plenty of NZSki product, apparel and experience discounts
- Great discounts at selected local businesses (restaurants, bars, health clubs, spas, activities and more)
- Unique work culture and an experience you’ll never forget

Further information
- Valid work visa required. Work sponsorship option not available.

As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:

- 3 Peak winter season pass (Full Time crew)
- Discounted day passes at other ski areas
- Transport to/from mountains.
- Fantastic wellbeing support for all staff
- Nutritional hot crew meals each day (Discounted)
- Discounts at many local eateries, bars, breweries and retail outlets
- Discounts on mountain
- Regularly organised social activities off mountain
- Cool recognition programmes with prizes
- Earn and learn - free ski lessons (Full Time crew)


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