Guest Services Assistant

6 days ago


Queenstown, New Zealand Rosewood Hotel Group Full time

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

What you will do

Our Guest Service Assistant's main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved in everything that encompasses the guest journey This role involves a variety of tasks around the lodge, including –

  • Assisting guest with luggage
  • Greeting and fare welling guests
  • Organising and selling of local activities to guests
  • Organisation of guest requests
  • Phone and email communication with booking agents and local business operators
  • Property tours
  • Guest drop off and pickups
  • Driving and cleaning cars
  • Reception coverage as required

What you will bring

As well as your passion for service delivery and creating memorable experiences for our guests, you will have -

  • Previous experience in a customer service position
  • Preferred experience in working in a luxury establishment
  • The ability to multi-task, prioritize and organise
  • A high level of attention to detail and exceptional organisational skills
  • Excellent communication skills
  • A full drivers licence
  • A passion for working with people and making every interaction with our guests one to remember

What we offer

We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. Having your own reliable transport is important as the property is located outside of the CBD and public transport isn't available. You will also need a valid working visa to apply.

If you think you have the attributes above and want to be our next Guest Services superstar, we'd love to hear from you

#J-18808-Ljbffr

  • Queenstown, New Zealand Cardrona Alpine Resort Full time

    Do you have a love for snow sports and a background in delivering exceptional guest experiences?Join our dynamic team at Cardrona x Treble Cone's Wanaka Branch (Après) as a Rentals, Retail & Reservations AssistantAt Après, our relaxed atmosphere encompasses a bar & restaurant, retail space, and rentals area, making it the go-to spot for Wanaka visitors.As...

  • Guest Services

    2 weeks ago


    Queenstown, New Zealand NZSki Full time

    **Guest Services Ticketing, Sales & Reservations - Team Leaders** As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company's purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre/Station Building in CBD Queenstown. **About the...


  • Queenstown, New Zealand The Instillery Group Full time

    Company Overview:The Instillery Group is a leading organization in the industry, renowned for its award-winning inclusive team and commitment to training and mentoring programs.Job Description:Night Guest Service Agent: Provide exceptional guest service, teamwork, and attention to detail at Te Arikinui Pullman Auckland Airport (part-time).Guest Experience...

  • Guest Service Agent

    2 days ago


    Queenstown, New Zealand M Gallery Full time

    Job DescriptionProvide efficient, friendly and professional service to all guests.Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.Take a positive problem solving approach with issues and concernsWelcome guests and ensure to impact all touch points of the Guest Journey, including research pre...


  • Queenstown, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

    Are you fuelled by a passion for the outdoors?Is there something indescribable that draws you to the mountains?Let's chat.Joining our crew is more than just working at aski field - it's a lifestyle, seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.Our NZSki community has been growing since 1947...

  • Guest Service Agent

    16 hours ago


    Queenstown, New Zealand Mgallery Hotel Collection Full time

    Company DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service.Here you can take your role beyond checking people in and out.Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.Job...

  • Guest Service Agent

    5 days ago


    Queenstown, New Zealand MGallery Hotel Collection Full time

    Company DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.Job...

  • Guest Service Agent

    3 weeks ago


    Queenstown, New Zealand Hotel St Moritz Queenstown - MGallery Full time

    Company Description We are currently looking for hands on, knowledgeable Guest Service Agents to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown. **Job Description**: - Welcome guests and ensure to impact all touch points of the Guest...


  • Queenstown, New Zealand Mercure Full time

    Welcome to Mercure Queenstown Resort">We are a 4-star resort located on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range. Our resort features 148 guest rooms, two restaurants, a lounge bar, and conference facilities, offering exceptional hospitality in one of New Zealand's most picturesque...

  • Guest Service Agent

    2 weeks ago


    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again. **Job Description**: We are looking for enthusiastic and...


  • Queenstown, New Zealand Pro-invest Careers Full time

    Are you ready to take your hospitality career to the next level? Do you have a passion for delivering exceptional service and leading a dynamic team?We're looking for a talented Guest Service Director to join our team at Holiday Inn Express & Suites Queenstown. As our Assistant Hotel Manager, you'll play a crucial role in driving hotel success and delivering...

  • Guest Service Agent

    3 weeks ago


    Queenstown, New Zealand Novotel Queenstown Lakeside Full time

    Company Description Queenstown’s largest hotel, 273 rooms catering for leisure guests. One of the Region's top performing Hotels, work within a team committed to high quality service. We are a diverse workplace with up to 25+ different nationalities working at the Hotel, this makes it a great place to work and we encourage our teams to have fun along the...


  • Queenstown, New Zealand Delaware North Full time

    Company OverviewPinewood Lodge is a premier accommodation provider in Queenstown, offering stunning views and exceptional service. Our team is dedicated to creating unforgettable experiences for travelers in this beautiful location.About the JobWe are looking for a skilled Receptionist to join our team, focusing on delivering exceptional guest experiences....

  • Guest Service Agent

    2 weeks ago


    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    7 days ago


    Queenstown, New Zealand Mercure Full time

    Job Description $26.78 to $27.78 per hour Minimum 30 hours per week guaranteed About us Perched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range , Mercure Queenstown Resort is a haven for travellers seeking a memorable experience. Our resort features 148 guest rooms, two restaurants, a lounge bar, and...


  • Queenstown, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

    About the RoleThe Mountain Guest Services Assistant will be responsible for providing exceptional customer service to guests visiting Coronet Peak, The Remarkables, and Mt Hutt. This includes meeting and greeting guests, processing sales, and handling guest enquiries.Key ResponsibilitiesMeet and greet all guests to the ski areaProcess sales as well as all...


  • Queenstown, New Zealand Rosewood Hotel Group Full time

    **Resort Guest Services Representative**We are seeking a Resort Guest Services Representative to join our team at Rosewood Hotel Group.This role involves managing guest relationships, delivering high standards of communication, both written and spoken. The ideal candidate will have excellent communication skills, strong computer abilities, and a high level...


  • Queenstown, New Zealand Skyline Enterprises Full time

    Full TimeApplication Closes 27 Apr 2025Otago - QueenstownCustomer Service RepresentativeAbout The RoleAs a Guest Services Host, you will be responsible for delivering excellent customer service through ticket sales, booking creation, guest check in and dealing with guest inquiries. It is important to create a great first impression to our Skyline guests,...


  • Queenstown, New Zealand Tfe Hotels Adina Apartment Hotels Full time

    Company OverviewRendezvous Hotel Heritage Queenstown is a premier hospitality destination in Queenstown, New Zealand. We're seeking a talented Night Guest Services Attendant to join our team and provide exceptional service to our guests.">Job DescriptionWe're looking for someone who embodies the spirit of excellent customer service and has a passion for...


  • Queenstown, New Zealand Hind Management Full time

    Careers at Hind Management - We're more than just a hotel chain - we're a community of people passionate about delivering exceptional experiences. As a Guest Services Representative, you'll be the face of our hotel, interacting with guests and making their stay unforgettable. Your responsibilities will include:Effortlessly checking in and out guests,...