Client Operations

5 hours ago

Auckland City, New Zealand Mace IT Services Full time

**Location**: Auckland, NZ (Remote/Hybrid)
**Company**: Mace IT Services & Juniorlogs SMS
**Employment Type**: Full-Time/Part-Time/Casual Hours

**About Us**

At Mace IT Services & Juniorlogs SMS, we’re passionate about delivering smart, scalable solutions to Auckland small businesses and childcare centres across New Zealand. As a fast-growing IT company, we’re looking for a versatile and client-focused professional to join our team and help us scale our operations while deepening client relationships.

**About the Role**

This is a hybrid role combining the skills of a **Virtual Assistant**, **Office Manager**, and **Account Manager**. You’ll be the glue between our clients and internal teams—handling everything from service requests and billing to sales proposals and client engagement.

**Key Responsibilities**
- **Sales & Billing Support**:

- Create and manage sales proposals, client agreements, and renewals
- Oversee recurring billing and license reconciliation
- Resolve invoicing queries and ensure billing accuracy
- **Office & Admin Management**:

- Maintain digital records and internal communications
- Support onboarding for clients and staff
- Coordinate team tasks and schedules
- **Client Engagement & Growth**:

- Build rapport with clients to identify upsell and cross-sell opportunities
- Monitor satisfaction and proactively address concerns
- Collaborate with sales and support teams to deliver tailored solutions
- **Service Requests & Sales Enquiries**:

- Respond to service requests from existing clients
- Handle new sales enquiries and qualify leads
- Liaise with internal teams and schedule consultations with prospects

**What We’re Looking For**
- Experience in administration, account management, or virtual assistance
- Excellent communication and organisational skills
- Familiarity with CRM systems, billing platforms, and productivity tools
- A proactive, customer-first mindset with attention to detail
- Ability to work independently and manage multiple priorities

**Why Join Us?**
- Flexible work arrangements (remote/hybrid)
- Opportunity to grow with a fast-paced tech company
- Supportive team culture and direct access to leadership
- Make a real impact on client success and company growth

**Ready to Apply?**

If you're a multi-skilled professional who thrives in a dynamic environment and loves building client relationships, we’d love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Expected hours: 20 - 30 per week

Work Location: In person

  • Client Operations Specialist

    6 days ago

    Auckland City, New Zealand Marsh Full time

    Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Client** **Operations Specialist **to join **Marsh - Auckland office**. **Position Summary**: Provide support to Client Facing Brokers in all aspects of administration and technical...

  • Client Operations Officer

    5 days ago

    Auckland, New Zealand Perpetual Guardian Full time

    This role is part of the Client Operations team, made up of Client Records, Cash Management and Portfolio Administration. Together this team is responsible for seamless support and client service for external and internal stakeholders. Client Operations Officer Perpetual Guardian Auckland Full time About the Business: Perpetual Guardian is a leading...

  • Client Operations Specialist

    1 week ago

    Auckland, Auckland, New Zealand myFisher Full time NZ$60,000 - NZ$90,000 per year

    Introduction About the Role: As a Client Operations Specialist, you will play a key role in delivering exceptional client service and providing vital administrative support. You'll be responsible for a defined set of tasks, including processing KiwiSaver and other withdrawals, managing fund transfers, onboarding new clients, and handling applications.In this...

  • Client Support

    4 days ago

    Auckland City, New Zealand Cultivate Full time

    **Cultivate** **Client Support**: **Auckland, Auckland City, Ellerslie** $58,000 - $62,000 Annual Base salary + profit share and insurance benefits. Permanent Full time (30+ hours) - **Plenty of career growth opportunities**: - **The perfect role if you enjoy following a process and doing administration duties**: - **Ellerslie based - avoid the CBD...

  • Client Liaison Manager

    4 days ago

    Auckland City, New Zealand NielsenIQ Full time

    Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. You will MAKE A DIFFERENCE by acting...

  • Operations, Financial Advisers, Client Services

    1 week ago

    Auckland City, New Zealand Cultivate Full time

    Amazing careers within Investments, Insurance and Home Lending - North Shore, Auckland Central, East Auckland and NZ Regions - Offering career progression, growth, stability, flexibility, $$ Thinking about your next career move within financial services?... Feel like it’s time to do something about it?... Cultivate has access to some pretty special...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand FIRST RESERVE LIMITED Full time

    **Job title**: Client Service Manager **Advertiser**: FIRST RESERVE LIMITED (Trading as Focus Rental) **Region**: Auckland **Employment type**: Permanent, full-time **Vacancy**: 1 position **Hours of work**: 30-40 hours per week **Salary range**: $28 - $35 per hour **Company Overview** Focus Rental is a property management and rental company based in...

  • Client Advisor

    2 weeks ago

    Auckland City, New Zealand Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Client Service Manager

    2 weeks ago

    Auckland City, New Zealand EXECELLENT CLEANING LIMITED Full time

    **Key Responsibilities**: - Act as the main point of contact for company clients, developing strong professional relationships and gaining a clear understanding of their cleaning and service needs. - Undertake scheduled and unscheduled site visits to assess service delivery, engage with client representatives, resolve issues promptly, and ensure contractual...

  • Client Site Manager

    2 weeks ago

    Auckland City, New Zealand Canon Full time

    Located in Auckland CBD - Modern Office Suites Fantastic Opportunity **About Us** As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the...