Client Advisor

1 week ago

Auckland City, New Zealand Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

**RESPONSIBILITIES**:
SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

**PERSONAL PROFILE**:
A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

  • Client Advisor

    3 days ago

    Auckland CBD, New Zealand Prada Full time NZ$60,000 - NZ$80,000 per year

    The Prada Group is a global fashion powerhouse, helmed by one of the most iconic designers of the modern age. We have 10 stores across Australia and New Zealand, 8 Prada stores & 2 Miu Miu stores, which focus on creating an exceptional customer experience for all customers that walk through our doors.Our Prada Queen St Auckland Boutique is looking for an...

  • Client Advisor

    7 days ago

    Auckland CBD, New Zealand Tiffany & Co. Full time NZ$80,000 - NZ$120,000 per year

    Client Advisor – Auckland Tiffany StoreThe Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style.As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our...

  • Client Services Advisor

    5 days ago

    Auckland, Auckland, New Zealand deVere Group Full time NZ$40,000 - NZ$80,000 per year

    We are looking for a motivated and client focused individual to join our fast paced, high performing team as aClient Services Advisor. If you're passionate about delivering exceptional service, building strong relationships, and growing within a global financial organisation, we want to hear from you.deVere is one of the largest financial consultancy...

  • Client Advisor

    7 days ago

    Auckland, Auckland, New Zealand Tiffany & Co Full time NZ$60,000 - NZ$80,000 per year

    DescriptionThe Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Auckland store as a Client...

  • Client Advisor

    7 days ago

    Auckland, Auckland, New Zealand Tiffany & Co. Full time NZ$60,000 - NZ$100,000 per year

    Job DescriptionThe Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style.As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Auckland store as a Client...

  • Senior Client Advisor

    5 days ago

    Auckland City, New Zealand Louis Vuitton Full time

    Poste We're seeking individuals who possess the following: - Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities. - Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability. - Clienteling Obsession: A passion for building relationships with VIP clients,...

  • Client Advisor, Westfield Newmarket

    7 days ago

    Auckland CBD, New Zealand Burberry Pacific Pty Ltd Full time NZ$60,000 - NZ$80,000 per year

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an...

  • Senior Client Advisor

    5 days ago

    Auckland City, New Zealand Louis Vuitton Full time

    **Position**: We're seeking individuals who possess the following: - **Leadership DNA**: Proven experience mentoring and coaching team members, demonstrating leadership qualities. - **Business Acumen**: A deep understanding of business KPIs, with the ability to drive sales and profitability. - **Clienteling Obsession**: A passion for building relationships...

  • Luxury Client Advisor

    5 days ago

    Auckland City, New Zealand Retailworld Resourcing Full time

    $55k base + group & team commission + annual bonus + gifting!! - Supportive, non hierarchical & family feel culture - no cut throat targets! - Currently going through HUGE global rebranding - exciting times ahead! With over 500 Boutiques in more than 80 countries, this brand is a world leader in luxury apparel and is well known for its uniquely family...

  • Senior Clients and Marketing Advisor

    2 weeks ago

    Auckland City, New Zealand AECOM Full time

    **Company Description** **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people,...