Duty Manager

1 week ago

Queenstown, New Zealand HIND Management Full time

**Who We Are - Ko Wai Mātou**

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

Accommodation may be available for this role.

**About The Role - Te mahi**

This is an exciting role for an experienced Duty Manager an exciting new 4.5 start hotel.

You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.

**Responsibilities | Ngā haepapa**
- Daily planning for guest arrivals and departures
- Smooth and accurate check in and out process
- Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
- Promptly handling any guest issues and ensuring an effective service recovery
- Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
- Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
- Assisting with the smooth and efficient running of the hotel in the absence of Senior Management

**Requirements**:
**About You | Ko Koe Tēnei**
- 2 year experience working within a Hotel Reception environment
- Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
- Strong communication skills - both written and verbal
- Leadership skills
- Excellent time management abilities
- IT literate, works with accuracy with the ability to spot errors
- Current General Managers Certificate is preferred
- Valid First Aid Certificate or willing to obtain

The wage scale for this role is $26.50 per hour to $28.50 per hour.

**Benefits**

We are all valued | He kura te tangata
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Nau mai, haere mai, tauti mai

**E MANAWANUI ANA MĀTOU - WE CARE**

**KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING**

**KA MAHI TAHI MĀTOU - WE WORK TOGETHER

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