IT Support Specialist

4 days ago

Auckland City, New Zealand Rocket Lab Full time

Free parking
- Employee stock purchase program
- A vibrant team culture with social activities throughout the year

**About Rocket Lab**
Rocket Lab is the global leader in small satellite launch. Our mission is to open access to space to improve life on Earth. There are endless possibilities for what we can achieve with better access to space, and that access is now a reality thanks to Rocket Lab. Collaboration is at our core - every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action-oriented.

**While other companies talk about it, we do it**

**About the role**
The IT Support Specialist, working closely with the IT Support Team Lead, manages the IT Service Desk queue and carries out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab. Effective communication and world class support is vital to the success of this role.

Ensure that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.

**Essential Skills**
- 1-2+ Years’ experience in a support or service role.
- Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
- Experience with most and some knowledge in at least one of:

- Windows and/or Linux desktop operating systems.
- Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
- Virtualization technologies, public / private cloud.
- Active Directory and Group Policy.
- Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc
- Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
- Cloud based technologies: Azure, AWS, O365, etc.
- Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
- Excellent verbal and written communication skills.
- Excellent problem solving and analytical skills - able to see the big picture, make connections and appropriate decisions.
- Outstanding attention to detail.
- Ability to communicate and present complex and technical concepts and ideas to a general audience.
- Maintains confidence and protects operations by keeping information confidential.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.

**Rocket Lab Employee Benefits**:

- The opportunity to work on innovative and ground-breaking technology
- Access to world leading experts to develop your career
- Unlimited barista coffee, fruit and snacks
- Rocket Lab merchandise - T-shirts, mission patches etc.
- Discounted health insurance with Southern Cross
- Additional parental leave entitlements
- A vibrant team culture with social activities throughout the year
- An employee stock purchase program

**Important Information

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