Customer Insight Researcher
3 days ago
**Qual, Quant, and mixed-method Customer Insight generation**:
- **Service design, customer journey and behavioural insight understanding**:
- **Experience with industry design and related tools e.g, Adobe, InDesign**:
- **Suit graduate or early career researcher**:
- **Permanent, full time role - Wellington based.**
- Ko te pae tawhiti whāia kia tata, Ko te pae tata whakamaua kia tīna. _
- Seek to bring distant horizons closer, and sustain and maintain those that have been arrived at. _
**Mō te tūnga | About the role**
We are looking for a motivated graduate or early career level researcher who is interested in working within an awesome cross-functional team. In this role, we need you to be naturally curious and have a passion for understanding human behaviour. A high level of motivation and excellent communication skills are required to manage diverse work, and internal stakeholders.
**Mōu | About you**
- A relevant graduate/early career level general research background
- Understanding of quantitative, qualitative, and mixed-method research
- A working understanding of service design, customer journey and behavioural insight would be an advantage
- Experience in successfully using industry design and related tools e.g., MS suite, Adobe, InDesign etc.
- Relevant tertiary qualification preferred.
**Mō te roopu | About the Customer Insight Team**
Inland Revenue’s Customer Insight team leads the understanding and analysis and interpretation of customer data, behaviours and feedback into actionable insights. We improve product development, customer experience, organisational outcomes and investment decisions.
We love what we do, and we’re looking for someone who loves what they do too.
If you are shortlisted for this position, a written assessment may form part of the recruitment process.
**Applications close Sunday 27 November 5pm
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