Account Management Team Lead

2 weeks ago

Rosedale, New Zealand simPRO Software Full time

An exciting opportunity to join our team has become available We are looking for a proactive, passionate and suitably experienced Customer Success / Account Management Leadership STAR, ideally with a technology background or aptitude.

With your superb guidance and direction, you will assist the Account Management Team to build and maintain excellent relationships with customers, act as the main point of contact for accounts, navigate customers throughout the simPRO journey, identify inefficiencies and provide solutions.

This is an **Auckland-based** role. To be considered, you must be eligible to work legally in New Zealand on a full-time basis.

**First Things First - What We Can Offer You**
- Flexible 4-day work week, paid for 5 days (yes)
- Extremely generous, fully-paid parental leave
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

**Who Are We?**
- simPRO is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. simPRO was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, Singapore, the United Kingdom, Canada and the United States. simPRO empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You’ll Do**
- Ensure a strong focus is maintained on the successful retention of our customer base
- Coordinate the delivery of services following implementation, to ensure the full utilisation of the product and provide a path for adoption of the full suite of simPRO products
- Establish and maintain excellent rapport and relationships with customers and other stakeholders
- Provide direction, clear instructions, guidance and support to our Account Management / Customer Success Team
- People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews
- Track the progress of team workloads & deadlines, adjusting and re-assigning when required
- Constantly monitor and present reports defining utilisation, together with problems and solutions of the system, ultimately ensuring a successful customer journey
- Monitor, assist and participate in continuous improvement of our performance, practices, systems, processes and training programs.

**What You'll Bring**
- At least 2-3 years of experience as a Team Leader in a similar role
- Ability to inspire productive, engaged and positive team members
- Amazing customer service and troubleshooting/problem solving abilities
- Excellent time management skills, with the ability to handle multiple priorities and changing schedules
- Self-motivation, with an ability to demonstrate resourcefulness and initiative
- Fantastic attention to detail, particularly in relation to documentation and processes
- Strong communication, negotiation and relationship-building skills
- Prior experience with the suite of simPRO products would be beneficial but not essential.

**Core values required of all simPRO employees**

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Care**:

- ** We Have Fun**

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