Account Manager

Your role

This is a sales role that requires dedication and focus. You’ll be making a variety of calls including some inbound leads. Through good call structure, quickly building professional rapport to identify needs, you’ll generate selling opportunities and then convert these within targeted levels. This activity will deliver agreed fuel sales and revenue targets that will drive high levels of open-ended commission earnings.

What you'll be doing

What We Need

CORPAY is currently seeking an experienced senior customer service rep to join us as an Account Manager within our Customer Experience division. This position falls under our international fuels line of business and is located in our Ellerslie office. In this role, your key purpose will be maximizing customer retention by working with early-life customers and partners across Australia and New Zealand. You’ll do this by understanding customer needs, satisfaction, and delivering industry leading service and solutions to meet customer needs. This role is tailor-made for someone looking to take the next step in their career who reveres providing exceptional customer service through the art of account management. The yearly salary for this role is $65,000 plus a monthly target incentive, and the working hours are Monday thru Friday from 11am to 7pm. You will report directly to SME Manager and regularly collaborate with the sales, product, credit and marketing teams.

How We Work

Following three months of training as an Account Manager, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

- Assigned workspace in Ellerslie office
- Company-issued equipment
- Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

- Developing compelling solutions that keep customers engaged and committed to our products and services.
- Masterfully resolving issues, ensuring customer satisfaction.
- Skillfully negotiating new terms to enhance partnerships.
- Cultivating existing relationships, fostering loyalty.
- Unearthing fresh business prospects while working in harmony with sales, credit, and customer service departments.
- This opportunity is tailor-made for someone who reveres providing exceptional customer service through the art of account management.

Qualifications & Skills
- 3 to 5 years’ previous experience in an account management or senior customer service role
- Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded
- Expert communication and confidence in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners.
- Ability to negotiate and present at all levels of the organisation including executive and c-level.
- Ability to manage multiple projects simultaneously, work well under pressure and have a strong eye for detail.
- Solid CRM software experience is essential

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting

or following CORPAY on

LinkedIn


Equal Opportunity Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutio